What Our Neighbors Are Saying
Appreciate the quick scheduling of a technician. Recently had a repair, and received an excellent follow up.
Badd W.
Great experience as usual. Travis (Paschal tech) cleaned the AC coils and electronic air filter system today and checked the operation of my Trane AC system. I always get quick, responsive, and thorough service from Paschal and have used them for my heat, AC, and whole house generator maintenance and service for more than 10 years now. Excellent and they go beyond when needed. Highly recommend.
J.S. Williams (June 2019)
They came out on a Sunday to repair our aging AC unit and quickly diagnosed the issue. They even had a replacement part in the truck and got it fixed on the first visit. Today they came back to perform preventive maintenance and make sure we were ready for a long summer. Both of the technicians that have visited have been professional, friendly, and personabl
Jeffery K. (June 2019)
They were very knowledgeable and professional and they did a great job and I’ve been recommending them to my friends and family.
Sandy W. (May 2019)
First time customers and very happy with service provided by Tommy! Friendly, professional and solved our problem in one visit. Impressive!
Stacey W. (May 2019)
These folks are the real deal. From making a request for service to Todd our service advisor, they are friendly, competent, conscientious and thorough. Very pleased!
Rebecca W. (May 2019)
The pascal service man ( Brian )was very curteous friendly and knowledgeable. He took the time to explain the process and was very professional. My air condition was up and running cool in a very short time. He did a great job.
Randall R. (May 2019)
This was a great experience! From scheduling to finish everyone was very professional. Jacob was the tech that came to my home, He was very informative, took his time and did a great job!
Daniel M. (May 2019)
Very fast, friendly, honest, thorough, and professional service. Tommy did an excellent job of assessing the situation and performing the necessary repairs. I highly suggest Paschal over anyone else.
Randal S. (May 2019)
Another easy AC tune up by Paschal. Tommy does a great job and honest with us. I appreciate that especially since I don’t know a lot about a geothermal system.
Thanks Tommy and Paschal!!!
Todd M. (May 2019)
Just had our spring/summer checkup. Todd did a great job. As always, Paschal Heat and Air was easy to contact and schedule with. Thank you.
Wayne W. (May 2019)
From start to finish, every person who I spoke with at paschal was helpful and quick. They answered any questions I had and made sure I understood everything that was wrong with my unit. Thank you for being so understanding and helpful. I have yet to come in contact with a service technician that hasn’t been less than amazing. Wonderful company.
Aerial G. (May 2019)
Very professional, discovered the problem quickly. Put on shoe covers before entering my home. Gave me advice on things I need to do.
David W. (May 2019)
Tommy did a great job explaining all my options and worked efficiently. He was here on time and very knowledgeable.
Kathy B. (May 2019)
Always professional, never had a complaint for service in the six or so years I have used them.
Matthew W. (May 2019)
Tommy was very knowledgeable and professional. Our system is 18 years old and we are having Paschal install a new furnace and air conditioner. Thanks to Tommy he made a difficult situation easier to swallow. We have had contact with other employees and it always felt that we were in good hands.
Cinda S. (April 2019)
Tommy serviced my heating/air unit today (4/26 /19). I am very pleased with the job he did & also that he answered all my questions & explained a lot about the system. GOOD JOB! I also like the planned maintenance agreement since the unit is getting on in age.
Patricia C. (April 2019)
Everyone from the hvac technician Jacob Stockinger to Casey Rowlett for sales and Mark the electrician were absolutely the best! I can’t say enough good words as they were professional, courteous, prompt and just nice folks! Thank you paschal air for the great job!!!!
John M. (April 2019)
The technician was not only knowledgeable in servicing the geothermal units but he was very conscientious about entering the home and good customer facing skills.
Larry Y. (April 2019)
Technician was knowledgeable and explained options for services quite well. The work was done efficiently. I especially appreciated the friendly and customer-centered presentation. I will certainly recommend that my neighbors use Paschal.
Janet C. (April 2019)
Saturday emergency call for heat not working. Gabe was wonderful. Second time I’ve done business with Paschal. Wouldn’t think of calling anybody else.
Kathy P. (April 2019)
We had a technician come out to the house and diagnose and fix our troubled unit. He was proficient in his skills and very helpful. He also was kind and courteous!
Sayer C. (March 2019)
We just had our fall tuneup on our heat and air system performed by Paschal and, as always, are well pleased. Tommy, the technician, is personable and diligent and made sure we had all the information we needed on the checkup. Thanks again guys. We’ll see you in the spring for our AC check!
Rod B. (11.29.18)
I love Paschal! They are courteous, helpful and very interested in doing the best job for my situation. Tommy was very knowledgeable and helped us very quickly! GREAT service every time I’ve called them!!
Ellen F. (11.29.18)
Gabe did an amazing job! I will be asking for him when there any issue with my heating and air. He showed great customer service, patience, and professionalism. If you want it done right, call and ask for Gabe.
Ky K. (11.28.18)
I would like to say first of all thank you for coming out the day I called and being the day after Thanksgiving you only charged the normal service call. Secondly, I would like to say Travis was very professional and very polite he was very good and knew exactly what to do and explained everything and I appreciate Travis and your company very much. Thank you and God bless.
Susie D. (11.23.18)
We are new to the area so we talked with neighbors and acquaintances about recommendations for an HVAC contractor. PASCHAL was recommended by all. Jacob, the technician, was helpful, knowledgeable and professional. I am pleased with Paschal and will use them going forward.
Stacy T. (11.23.18)
Called to make an appointment at 1:10 pm and my service call was complete by 4:30 pm. Every interaction, from the person who took my initial call to my service tech Travis, was pleasant and exceeded my expectations. Travis took the time to answer any and all questions I had and was super thorough in explaining everything I needed to know. I will for sure be using Paschal for any and all HVAC/plumbing/electrical needs that arise! Thank you!
Kali Van H. (11.20.18)
I called the Tuesday morning before Thanksgiving because our furnace had stopped working. I told the staff I could be home from work at 1:30, so she said she would tell the tech any time after 1:30. The tech came at 2:30, which really impressed me – usually I’m waiting hours for repairs like this! The tech was really professional. He diagnosed our problem within seconds and had the whole repair done in less than 10 minutes. I thought the rate for the repair and replacement part was reasonable, and it came with a one-year warranty. Now the furnace is working beautifully and we won’t freeze over the Thanksgiving holiday!
Chelsea H. (11.20.18)
Paschal has been fantastic, from getting my previous system back to operational, essentially for free, until it could be replaced to customer service and routine checkups for the current system. The techs are all friendly and professional as is the office staff. They’ve never tried to up sell me on unnecessary add-on’s and they are long-term budget friendly. Fantastic company.
R. Cromwell (11.19.18)
Yesterday Chuck came out to look at my furnace. He called first to check that I was home, arrived promptly & was very professional. He explained what he was working on in detail, answered all my questions & outlined my options for me. I’m very thankful to have someone with 27 years experience help me navigate this type of repair.
S. Steele (11.16.18)
Just had Tommy from Paschal complete our Fall heating checkup on the home units. He needed to tweak a setting on the new unit and replace a capacitor on another. Took an hour but but it was a thorough inspection and I feel very confident heading into the winter heating season. Job well done and I would highly recommend both Tommy Vedilago and Paschal. Much appreciated.
H. White (11.15.18)
We had prompt and courteous service from Tommy when he came to solve our issue. He was, also, very informative about carbon monoxide detectors. Paschal is the company we use for our heating and cooling needs, they are the best in the business.
R. Forbess (11.19.18)
Travis is awesome! Professional, prompt and precise. He did not ‘beat around the bush’ about the issues we’re experiencing in our home. He was very honest with me and honest about pricing. Cannot go wrong with this company. Thank you again!
R. Townsend (11.14.18)
Tommy was extremely efficient at fixing my heat and I was impressed with his knowledge. As cold as it is outside I’m very happy its working like it should. Thanks!
R. Raupers (11.13.18)
My Paschal service rep was on time, very professional, courteous, and really took the time to understand my HVAC system. I would definitely recommend Paschal.
B. Scott (11.13.18)
Had outstanding service from Tommy today. We have two new heating units, and one decided to malfunction last night around 8 PM. I sent a text message to the number listed on the website and within minutes I was texting with a customer service rep. I explained my issues and concerns and she was very thorough in describing what to do and how she was going to place service. About 15 minutes later a service tech, Tommy, called me and walked me through how to bypass my unit until he could get out today. On his visit today he was very professional and explained everything that he did along with what else he needed to do that fix the unit.
R. Hey (11.13.18)
Called last night desperate because the heater was out and it was 19 degrees. Two small children and an elderly mom living with me. Someone came out the next day and fixed our furnace. Thank you for working on the weekend and responding so quickly. Service tech was Tommy and he was excellent. You have a customer for life!
C. Lee (11.10.18)
Technician, Tommy V., arrived on time and although very tall- climbed into attic where unit was with no problem! Was personable and professional and dogs did not growl at him and they are pretty darn picky. Explained problem with unit. Have awarded 5 Stars. Thanks Paschal.
L. Matula (11.10.18)
Paschal is the only HVAC company I’ll use, whether for scheduled maintenance or emergency calls they’re always great. Today my heat was not working and within a few hours of my call Tommy was here to quickly diagnosis the problem and get my heat working again.
F. Flour (11.10.18)
Our technician, Chris, was extremely knowledgeable, professional and personable! He called us with an arrival time, and arrived promptly! He answered all questions and asked if there was anything else he could help with, and explained a few things he adjusted! It’s a very pleasant experience dealing with Paschal personnel! Thank you! I will most certainly recommend your company to others!!
We always get fabulous customer service with Pascal. Thank you for being so great!
L. O'Donnell (11.8.18)
Great and friendly service overall. Tommy, the technician, knew what he was doing and explained step by step on how to go about fixing up our furnace. Highly recommended and will be definitely using their service in the future.
J. Ramirez (11.5.18)
Chris arrived on time, was very pleasant and did a thorough inspection of our unit. I had to reschedule once and was pleased with the professional response and the helpfulness to reschedule as soon as possible.
C. Griffin (11.5.18)
Excellent service. I am very pleased with the installation of my new AC unit and air handler, as well as the follow up service and maintenance. I would certainly recommend them to my friends and family!
J. Jennifer (11.2.18)
This company is awesome! Everything from there initial customer service to the communication, etc. They show up when they say they will, fix the issue and in record time – badda bing, badda boom! Travis is an excellent HVAC Tech – very professional and knowledgeable – Paschal and Travis will be the only ones we use from this point forward! Y’all are great – Very much appreciated!
J. Ehleiter (10.31.18)
We just moved to Springdale, AR a few days ago and we have had no hot water and we’ve had a leaky kitchen faucet. Scott, dropped his family plans and came right over to fix everything which I deeply appreciated. Great service!
L. Evans (10.26.18)
Tommy was very polite and friendly. He wore shoe covers to keep our house clean. I really enjoy companies that respect home owners property.
S. Wartman (10.24.18)
We’ve had a wonderful experience with Paschal Heat & Air! Everyone we’ve worked with throughout the sales, installation, and maintenance process has been nothing but helpful! Tommy, who did our routine maintenance for this season, was yet another outstanding service professional with Paschal!
C. Whelan (10.23.18)
I’m very pleased with the installation of my two new toilets. Scott and Josh did a great job and were very neat and polite. I’ll call Paschal again if I need anything else done!
G. Audrain (10.22.18)
The maintenance check was a pleasant experience. The service person was professional, friendly, and knowledgeable. Excellent!
S. Strohl (10.17.18)
Technician was on time, professional in appearance and demeanor. She did a thorough job checking my system and explaining her findings to me. Thank you for the great customer service!
S. Burkett (10.17.18)
We are new to the area so we talked with neighbors and acquaintances about recommendations for an HVAC contractor. PASCHAL was recommended by all. The tech Jacob S. was helpful, knowledgeable and professional. I am pleased with Paschal and will use them going forward.
W. Homsher (10.17.18)
A friend recommended Paschal to me, and I am very happy with their service. Tommy was friendly and professional. He was able to diagnose the problem with our heat pump very quickly, and told me what it would take to fix it and what the cost would be.
R. Pryer (10.16.18)
Thank you Paschal! We have used these guys once for air and once for heat. Our unit is 34 years old & they made it work, so we are buying our new unit with them. Awesome service guys!
K. Fletcher (10.15.18)
Great company! I’ve been doing business with these guys for over 10 yrs. If your looking for a highly trained honest company, Paschal is it.
M. Garner (10.15.18)
Excellent service, very professional and thorough. Consistently favorable interactions with office and field staffs. They replaced two systems in my house and so far, flawless execution and follow up. Very pleased with the Paschal team!
S. Davis (10.12.18)
Gabe, the tech that serviced us, called before coming to make sure we would be home. He was professional yet friendly when he arrived and commenced checking out our central heat unit. He explained every step and answered every question in a clear and concise manner. He also suggested a follow-up might be in order before the next cooling season due a problem we had experienced.
The cost was reasonable and would not hesitate to call Paschal again for either preventive or corrective maintenance.
G. McCullah (10.11.18)
Prompt, friendly service! Jacob was informative, efficient, and very helpful. Highly recommend this company and Jacob in particular!
M. Phillips (10.10.18)
Stephanie was a great service technician! She not only understood the ins and outs of the issue, but was courteous, timely, and nice to our dogs!
K. Evans (10.9.18)
I highly recommend Paschal for your air and heating needs! My air went out last night and I called them this morning. They sent Tommy out this afternoon and now my air is running wonderfully! Tommy was very professional and extremely knowledgeable about my system. He had it working perfectly within an hour! I definitely recommend Paschal!
C. Carter (10.8.18)
Outstanding customer service. Called as an emergency early Saturday morning and Jacob came out, had me fixed by 1:30pm. Great technician and super trustworthy company. If you use someone other than Paschal, you are using the wrong company. Thanks.
G. Chapman (10.6.18)
Very professional and knowledgeable. Quickly determined the problem with our unit and gave me the follow up information regarding the parts and timing of repair. I have multiple rental properties and will definitely start using this firm for both maintenance and new installations. Thanks for your late Friday service.
B. Ward (10.5.18)
Tommy was my serviceman, he was on time and very polite. He asked if I had any questions before he left. I have always had excellent service with Paschal. I will continue to use them.
S. Henderson (10.5.18)
Tommy came to do my prepaid maintenance today and he was very thorough, as usual. I even had a few questions about a mini split that I have upstairs and he answered those for me. He also explained what he did in the way of maintenance for my system. Thanks for the great customer service.
S. Harrell (10.5.18)
Very impressed with Paschal. I had multiple plumbing issues. Scott and Josh arrived on time and were very professional. They went above and beyond helping me out. I will use Paschal from now on! Thank you so much.
K. Kimmel (10.5.18)
Wonderful Company always responds promptly when called. Technicians are always knowledgeable and explain everything they are doing and the different options for repair or replacement. Stephanie was our technician today. She was great and very, very knowledgeable and a joy to deal with.
C. Cherry (10.3.18)
Tommy showed very quick diagnosis and fix service is why we stay with Paschal, as well as their professional techs like Tommy, who we will request for all calls. Thanks!
K. Danner (10.3.18)
Devaan was great. Courteous and very nice. Did a great job and checked out before leaving. Answered all questions that I had.
J. Edel (10.1.18)
We have been a customer of Paschal for years, and they have always been great to work with! Tommy just did our fall inspection to make sure we are set for the fall/winter, and he was extremely professional. I especially appreciate how he wore little booties over his shoes as he walked through my house since I am a bit of a germaphobe, and I have little kids! A small thing to do, but this mama noticed!
We appreciate them doing the inspections to help correct an issue now/check for potential problems instead of in the middle of the winter…most likely on a weekend — I highly recommend them!
S. Greathouse (9.28.18)
Great customer service. Paschal employees always have great attitudes and conduct themselves professionally.
T. Brown (9.21.18)
Tommy, the service tech, was friendly and professional. He thoroughly explained everything and was respectful of my home. Thanks Paschal!
T. Stamm (9.12.18)
I just bought a home in Siloam Springs and called to have my A/C fixed. Not only did Paschal fix the unit that had never been serviced, they showed up in less than 24 hours! I purchased a service contract because I’ve never had anyone service anything in my home that put that much heart and soul into getting the job done, thank you Tommy!
E. Hayes (9.7.18)
Very quick to respond. Charles came out and did a great job in identifying the problem and just working on getting me up and running again. He did not attempt to up sell me on anything and was very customer service conscientious. He was in uniform and used shoe coverings when he came in the house. I really appreciate the attention to details and would recommend these guys to anyone. It’s a pleasure to deal with an honest business.
K. Resta (9.6.18)
Had a great experience with your technician Tommy. He called and came out to house earlier than expected. He quickly diagnosed the problem and fixed it in no time. He explained to me about the unit I have and told me about the benefits of getting a new system. Glad Tommy is on your staff and hope to see him again during fall maintenance.
T. Hale (9.5.18)
Our air conditioning stopped working in June during high temps in the 90’s. When we called the heat & air company that we had been using for almost 30 years, they told us they would try to get to us 3 days from then, which was when we were scheduled to leave on vacation. Based upon a recommendation, we then called Paschal and they had service tech Charles Phillips there the next day to get our unit back up and running. Charles was knowledgeable, courteous and professional, despite having to work in an excruciatingly hot attic. Needless to say, we switched all our heat & air service work to Paschal on the spot. When we later received a mailer announcing Paschal’s new plumbing service, we immediately called, since we had been trying to get a plumber to our house for months. Master Plumber Scott Kentner, along with apprentice plumber Josh, did a great job and their level of customer service was exceptional in every way. Scott called prior to coming to inquire about the work we were needing, so he would be sure to have all the necessary parts and then went above and beyond with follow-up calls regarding another potential repair. The truly amazing thing is Paschal gave us an appointment time and then actually showed up when they said they would.….almost unheard of in the construction world of NW Ark!!
K. Neisler (9.4.18)
My heroes! Major thank you to Travis and the Paschal team for getting my A/C fixed fast. Travis offered to install my new thermostat that was needed as well (which I wasn’t expecting and would have cost more money), but I told him I would handle it. Unfortunately, it wasn’t as easy as I thought so I called him again. He graciously answered my questions and of course, the thermostat worked immediately thanks to him! Sitting nice and cool now. Highly recommend!
J. Oyler (9.1.18)
My technician Tommy was prompt and very professional. He discovered the problem quickly, then cleaned out the drain piping, coils, and air box, added refrigerant, and performed other maintenance. He initially explained what had happened, what was needed to fix it, and how it will affect the continued proper operation of the system. I’m very pleased with the service I received!
D. Breeding (8.31.18)
Tommy was professional and was able to quickly assess the issues present with our AC unit. He explained the issues in detail, patiently answering our many questions. I also appreciate that he called back after letting us know he was on his way, to give us a heads up that he was stuck in traffic and would be later than originally stated. Thank you!
Kristin V. (8.30.18)
In the Dog Days of Summer (today at 90 degrees), our 20 year old A/C unit decided to misbehave and leave us hot. We called this a.m. for an appointment and Alden appeared at our door around 1:00pm, as promised. He was professional and thorough. He showed us the part that had broken, put in a new one and was honest with us. Many companies would have just slammed a sales pitch of an entire unit needed- not Paschal. We also have an annual maintenance agreement on our A/C system with them and it really pays off. They know us as a good customer and have managed our account well. (We also owned a small business and they serviced us there as well). Thanks to Alden and the team for all your help. We are back in the cool and ready for a new season of Razorback football.
P. Deen (8.29.18)
Very professional technicians. They found the problem quickly and replaced the bad parts. Cleaned the coils and cleaned out the drain and performed the rest of the maintenance. I’m very happy with the service.
D. Perry (8.27.18)
Great service as always. The fact that he came at 6:00pm on a Friday night to look at our issue, fix it, and be pleasant after a hard, hot day, was great. Wonderful company!!!!
G. Bastain (8.26.18)
Tommy from Paschal came out for maintenance service. He was very professional and completed the service in a timely manner. I would definitely recommend Tommy and Paschal Air, Plumbing & Electric!
J. Arpin (8.22.18)
I am completely impressed with the quality of service of Paschal’s employees. They have been very professional and responsive. The install guys, who installed my unit, showed up on time and stayed until the job was finished. They answered all my questions. I had one minor issue with the drain pipe (my old one cracked about two weeks after the install).
We noticed water in the garage and I made a call. Crystal texted me at 8:30 or so on Saturday morning and said they would get on it. Tommy showed up a few hours later and told me what they would have to do to fix it. He was very courteous and responsive to my questions. Crystal was exceptionally pleasant to deal with and is a great representative of the company.
I would recommended this company to anyone in need of their service. Their customer service is over the top!
E. Motsinger (8.19.18)
We had a wonderful experience with Paschal, Tyler, Brady, Jessie, Salvador, and Mark got us taken care of with our new mini split units. From start to finish the team did a great job! I would recommend based on our experience, as we will be back for feature jobs. 🙂
D. Williams (8.17.18)
The Paschal electricians were professional and friendly. They were easy to work with, took time to get the job done exactly right and they cleaned up. I would highly recommend!
L. Barth (8.16.18)
They are able to come out right away every time I have used them. This last time, Tommy was very helpful in explaining the problem and all of my options. I was never pressured into anything, but just given the options so I could make my own decisions.
S. Sparks (8.15.18)
These guys are AWESOME! They came out on SUNDAY and fixed my AC in no time at all. The people are SUPER friendly. I would recommend them to anyone! Thank you Stephanie and Toby for all your help!
G. Moon (8.12.18)
They did an outstanding job of working with me around my schedule. The serviced my heat/air system on a Saturday and where in and out extremely quick. Tommy the technician did an outstanding job. Thank you!
M. Kelly (8.11.18)
Devaan Choppala was so nice and very knowledgeable. He explained in detail what was going on with my system and had it fixed in no time.
T. Bright (8.8.18)
After struggling with another company for a month that left us without A/C through the month of July, Paschal was able to show up immediately to help us out. They caught multiple mistakes by the other company and were very professional and straight forward.
K. Hippie (8.7.18)
Called today and spoke to Dawn. She scheduled a service call for me and was so helpful and pleasant to talk with. I give her an A+!
Today was the 2nd time we have used Pascal.
Tommy Vedilago, Service Technician, was helpful and informative. He cleaned and serviced our unit in a timely and efficient manner. Thanks Paschal for professional support and peace of mind!
J. Sudduth (8.7.18)
Tommy was our technician, and I can not say enough good things about him! He was very personable, timely and honest! He explained everything to us in layman’s terms, and did a very thorough inspection of our unit. If Tommy is an example of the standard of customer service Paschal gives- they are definitely doing something right! Thanks so much! Tommy was the best!
M. Brown (8.4.18)
Your technician Tommy did an excellent job of examining our system and pinpointing areas that needed to be fixed. He also noted that the condenser needed to be cleaned and took care of it on the spot. Tommy was particularly helpful in explaining the operation of our dual–zone system. Throughout our visit Tommy was articulate, courteous, and efficient. And he spent a considerable time working on our system until he was satisfied that it was going to meet our needs. He is an excellent representative of Paschal, and we are delighted to be your customers. Because of the high quality of your service, we are considering turning to you for our plumbing and electrical needs.
J. Pelphrey (8.3.18)
Thank you Mark, you and Jesse were great. Mark explained everything they were going to do. They were very trustworthy and personable. The work was done quickly so I’m a happy camper. Thank you Paschal! The Mayes’
L. Mayes (8.3.18)
Brian and Jacob did a fantastic job! Friendly, fast and gave specifics on what was going on with my A/C unit. I couldn’t have asked for better service! Thank you!
H. King (8.1.18)
Very impressed with the service level provided by Devaan. He knew exactly what to look for and was very efficient. Would definitely recommend!!
K. Choppala (8.1.18)
Absolutely the best company I’ve dealt with!! Did a phenomenal initial install with customer service and quality beyond belief. Today Tommy did the same, going above and beyond his job while out for a tune-up. Thank you!
Salomaa (8.1.18)
Tommy from Paschal serviced my Lennox unit. He was very professional and answered all my questions! I also had a critical error on the unit and he found and fixed the problem! Tommy is a great service technician and part of a wonderful team! You guys have always taken care of any issues and the service is always perfect! I would and do recommend Paschal to anyone with heating and air issues or those looking for a new unit!!🌟
M. Spharler (8.1.18)
We had Paschal, through Lowes Bentonville, quote a replacement heat and air system. The price was very competitive, they finished the job very promptly and cleaned up completely, the system is working perfectly, couldn’t be happier.
L. Phillips (7.31.18)
From our initial contact through the County inspection, Paschal has great people working to make the transaction an extraordinary experience. Before our inspection by the County, Paschal sent one of friendliest most meticulous men to ensure our new system was functioning properly and to make sure the install met code and Paschal’s standard of excellence. I have lived around the Country in many different states and the service and Professionalism we received is beyond expectation. Fast, on time, clean, and priced right. Maybe the price is more than some but I love service professionalism and excellence and I am willing to pay for great service and great people! Everything Paschal is doing makes all the difference.
C. Bridges (7.29.18)
Paschal Heat and Air is the BEST!!! We have had issues with our unit since the beginning and our house is only 6 years old. Wasn’t cooling two of our bedrooms well at all. On top of that it stopped cooling all together. They came out, diagnosed the problem for both of those issues, ordered the parts and fixed them all in a very timely order. It is so nice to have a company you can trust and know they are doing what is best and right for the customer. Very friendly and professional!! I highly recommend them!!
C. Lanier (7.27.18)
Fast, had an 8-12 appointment window and they called me right after 8 to say they were on the way. Very friendly, and I appreciated there was no hard sell attempt to upgrade our HVAC.
C. Zaerr (7.25.18)
This is a great company!!! So nice and quick. Can’t say enough about how wonderful they were. We left for a weekend and came home to no air conditioning they had it working in less than 24hrs. They also had very reasonable prices….. Thank you so much! I would definitely recommend them to everyone, they are very military friendly!!!
K. Longknife (7.23.18)
Great experience using Paschal! They were able to squeeze an appointment in for us at the end of the day and quickly assessed and fixed the problem with our A/C unit. Our technician, Travis, was very knowledgeable and personable. We will use Paschal again!!
Kim S. (7.23.18)
Knowledgeable, friendly, customer focused and conscientious. Tommy was very much in tune with his customer and explained everything he found that was wrong and addressed in a very customer- friendly way. He helped set us up on the maintenance plan, transforming the cost from one-time to preventative maintenance.

We always get fabulous customer service with Pascal. Thank you for being so great!

J. Binder (7.22.18)
Tommy was courteous and helpful. He answered all my questions clearly and walked me through each step while clearly laying out all options. Always a great experience.
J. Smith (7.18.18)
Tech was great! He quickly diagnosed and resolved the problem. He took the time to explain our options and helped us determine what the best course of action should be. Very friendly.
S. Herzig (7.17.18)
Jacob and Brian were Great! They went and found the part that I needed to get my air up and running when they didn’t have to. So a huge thanks for that. They were in and out and very thoughtful and polite.
L. Brewer (7.15.18)
Great job by Mark and Jesse. I am familiar with Mark from other jobs – excellent electrician. Both were professional and courteous.
C. Eckhardt (7.13.18)
Great experience, beginning with a service call by Travis, a consult from Austin, a follow up from Alden and Gabe to keep us cool before a new install by Michael and Jesus. All of them real pros!
B. Willey (7.13.18)
Our install team of Dakota, Justin, Steven, and Simon were fantastic! We were extremely impressed with their professionalism, courtesy, and work ethic! Thank you all so much!
B. Parmley (7.12.18)
We have had a very bad experience with another local rep. We have also cancelled our American Home Shield warranty because of this bad experience and I will be placing a review with them as well. It took 8 days for Palmer HVAC to show up to diagnose our AC problem. Yes, we were without AC in 90+ degree weather during this time. Then it took another 9 days to get the parts approved by the Home Warranty company and installed. Total of 16 days without AC and zero urgency on either company’s part. When they did show up to fix our AC, they told us that they replaced the thermostat, control board, and blower motor. We had AC after that for 3 1/2 weeks. 2 days after returning from our vacation, the AC quit again in the middle of the night. We turned it off because it would not kick back on. The next morning we called Paschal Heating and Cooling because we had received a flyer in the mail for a free 2nd opinion. Paschal arrived the same day!! When they went to diagnose the problem, they found our unit in the attic smoking because the previous techs had plugged both the upstairs and downstairs units into an electrical cord that was plugged into the same outlet. Our home could have burned down. So many things were not up to code, but Palmer never mentioned any of this. Jessie, the Paschal electrician, had us safely running the same day. We are thankful for Paschal and the fact that we still have our home and our lives. We have cancelled our Home Warranty and Paschal has done an amazing job getting everything up to code and corrected so that we will not have any issues with our AC again. Their customer service and their work ethic are amazing! Very hard to find companies like this today.
S. Johnson (7.12.18)
Called Paschal the day before because I had a window where I needed them to be at the house. The CSR on the phone said she couldn’t guarantee the time (I asked for between 10-2 because I had other work being done). The next day, they showed at 10am on the nose. I’d have still given 5 stars if they’d showed after 1. Thanks to the Paschal team for making that happen for me, I greatly appreciate it.
John U. (7.12.18)
Our company was very pleased with the professionalism of Josh and how thorough he was while trying to find the leak we had experienced. He did a great job representing your company and fixing the issue for us. Thank you!
C. Preston (7.11.18)
Our Air Conditioner went out on Monday. On Tuesday Chuck came out and walked me through what was going on and the repairs that needed done. He explained our options and was very informative on the repairs as he explained them. Great service!
D. Trunick (7.11.18)
I like every person that I have dealt with at Paschal. Everyone is professional and friendly. The guys who have been to my house to install and service the AC unit were awesome. Thank you everyone at Paschal!
B. Cates (7.10.18)
I have had nothing but wonderful experiences with Paschal. We most recently had Jesse out for a scheduled maintenance call and in the middle of his work he took the time to show me things to help improve the life of our system. You can tell this is a customer first company and I am glad they are in NWA.
T. Hamilton (7.10.18)
Last month Paschal agreed to come out and completely replace our old heat and air unit and all the ducting. We was told that they would start on the Monday and it would be all finished by Friday. First thing Monday morning a group of young men arrived, lead by a man named Dakota. They all introduced themselves and went to work ripping all the old stuff out. They were all very polite and cleaned up everything as they went along. For the rest of the week Dakota and another young man named Steve worked hard to make sure that everything would be done by Friday. They both went above and beyond our expectations, even making my granddaughters birthday special by giving her 5 dollars. They had everything up and running by Friday and left everything clean and tidy. I would recommend Paschal to anyone who needs their heat and air done. Thank you for a job well done.
V. Hill (7.9.18)
We had a yearly checkup for our AC. Extremely professional and knowledgeable. They did a great job walking me through the process and gave me great tips on additional things that could be done to improve our AC flow—changing filters, etc.
J. Bagsby (7.7.18)
I’ve used Paschal multiple times over the years and every time they are prompt and just pleasant to work with. Toby, who came today, was no exception. I love knowing I have a local company with very fair pricing and above and beyond service to rely on.
M. Mohler (7.6.18)
Tommy was timely knowledgeable friendly and took care of the problem. Shared some maintenance tips as well. Jacob was courteous and helped make the repair move along quickly. I would recommend Tommy Jacob and Paschal for any of your air needs. Thanks Paschal.
H. Birkes (7.5.18)
Travis was super knowledgeable and very professional! Great service and I have referred several neighbors over the past couple years. Yearly service plan pays for itself.
K. Williams (7.3.18)
Josh did a great job. He was upfront with us about needing to communicate with his boss before making repairs. Arrived on time each day. Very polite and sociable. Thanks Paschal!
L. Turley (7.2.18)
Paschal Heat & Air responded to our issue quickly during one of the hottest times so far this summer. Our technician Tommy did a great job and explained what he did to resolve the problem and was very friendly. We would highly recommend them!
V. Schaeffer (6.30.18)
Great experience all around! Tommy did an amazing job!!
When calling to get someone here to check on my AC, they were able to get here the next day to see what the problem was (my temp wouldn’t go below 80!!) after figuring out the issue was a blockage in the refrigerant they were able to schedule an appointment to come back only a little after a week later. Considering it’s the busiest time of year, I was very very impressed with the timely manner which everything was taken care of.

After getting here they were very professional and informative, and took care of the issue completely. I even learned a few things.
I had bad experiences with other heating & air companies in the area, so I’m happy I found one that is actually reliable and knows what they’re talking about! This has been an ongoing issue with my AC, so for them to find what was wrong and have it actually fixed was such a relief!
I’d recommend them to everyone!! I plan on using them from here on out. I have to thank them, and Tommy once again. Very great service!
From the office to the field technicians, Paschal has been a pleasure to deal with.

Gillian (6.28.18)
Prompt. Assessed the issue, explained the remedy, and addressed the problems straightforward in an efficient and effective manner. Extremely pleased with the work done.
R. Craig (6.28.18)
The scheduling people were friendly and helpful. The service technician was on time, friendly, and knowledgeable. He fixed the problem quickly and cleaned up the area nicely before he left. A positive, pleasant experience all around!
W. Adams (6.26.18)
Our AC went out Sunday afternoon. I placed a call and a technician was able to come out Tuesday. I was fully expecting that our 12 year old system would need to be replaced. It turned out to be a fan motor and fan that needed to be replaced. The motor was replaced that day and the fan ordered and installed Friday. A $750 repair when I was expecting several thousand to replace the entire unit. I should be able to get a couple of summers out of the old system. When it is time to replace the system, I know who to call. A big “thank you” to technicians Frank Livingston, for the initial call and motor install, and Tyler Martin for the fan installation.

From the office to the field technicians, Paschal has been a pleasure to deal with.

J. Stone (6.22.18)
I was recommended to Paschal by another heating/cooling company after they were not able to fix our problem. Travis was amazing and far more knowledgeable than our previous maintenance company. In fact, I cancelled my previous contract to get maintenance by Paschal on the spot. Highly recommend.
D. Sheperd (6.22.18)
We had a great experience with Paschal. Everyone we dealt with was professional, courteous, and punctual. We appreciated the little touches, like calls in advance of visits, follow up phones calls, and thorough explanations in response to our many questions. I would not hesitate to recommend them to my friends or family.
D. Hall (6.20.18)
Tyler Martin was very professional and super nice. He has a great attitude and is an asset to Paschal. He answered my questions in a way I could understand what was going on with my heat and air. Thanks for the great work.
P. Whitehead (6.18.18)
Tyler came by to help us install a Nest thermostat and check our system. He was prompt, friendly, and knowledgeable. Definitely recommend!
R. Griffin (6.17.18)
I have the maintenance plan to keep my system running at peak performance. Jesse came and was very thorough and explained each step of what he was checking and doing! Awesome technician and wonderful company!
J. Clark (6.16.18)
Tommy and his helper Stephanie were professional, polite, and experienced at today’s service call. Tommy gave me a detailed explanation of the problem with my AC unit and explained the various alternatives and prices for repair.
I hope you will always send Tommy to do my service maintenance and repairs.
S. Moran (6.15.18)
Luis from Paschal Heat & Air did a great job. He was informative and explained what was wrong and how he fixed then showed me. I’m so glad we chose Paschal.
A. Psora (6.11.18)
Paschal’s plumbing service is great. They installed gas lines for me and connected my new gas stove up and did so in a timely and efficient manner at a fair price. Scott answered all of my questions and was responsive and helpful with emails I had about the project. I would recommend their plumbing services.
B. Moogle (6.9.18)
We had a different company come out and make a mess of things with lots of extra charges and our air still didn’t work after they left. Paschal has been wonderful and Alden was very professional, courteous, and had us up and running quickly! Will continue to use Paschal.
M. Ford (6.6.18)
We installed a new Trane heating system at our small home. It was hard to imagine that we would have so much trouble. It took a long time to tweak and adjust our system but your company stuck with us and finally solved our challenging problem – all at your expense. We are very happy that we chose your company and say THANK YOU to all those who worked hard to solve our problem.
M. Lippold (6.1.18)
We are new to the area. I was very impressed with the technician, Chuck. He was knowledgeable, professional and yet very friendly. He provided several options for me to fit my needs. It was very easy to schedule an appointment and the telephone staff was friendly as well. All in all I would highly recommend this company.
Lucy M. (5.30.18)
I called on Sunday on Memorial Day weekend and they were all booked up. The lady said she would put me on for Monday. My tech was here before 9 o’clock on Memorial Day!! We were cooking before 9:30!!
S. Burgireno (5.28.18)
Devaan was prompt and got everything running again. Can’t express how grateful we were for the service on a holiday weekend! Thanks Paschal!
B. Johnston (5.27.18)
Paschal’s on call availability saved our holiday weekend. Devaan was extremely polite and courteous – he fixed our A/C in less than an hour early on a Sunday morning. Thank you!
K. Batchelor (5.27.18)
Tommy was very professional and completed the job quickly. I would highly recommend Paschal to anyone who needs their HVAC system serviced.
B. Young (5.26.18)
The Service Technician was prompt, pleasant and professional. I appreciated the help and preventative maintenance advice.
M. Jennings (5.26.18)
It’s been a pleasure to work with Pascal. Our salesman, Casey, wasn’t high pressure, he explained our options and gave us time to make our decision. When we had questions he called right back. The installers arrived this morning at the time promised. They were friendly and efficient and kept us updated as they ran into some things they had to correct while they were here. They cleaned up and left everything tidy. The new system is running well. It was a big investment in our home but so far seems to be well worth it.
D. Bristow (5.25.18)
Gabe and Jesse both professionally answered my questions of the unit and the care for it to be the most efficient for this summer use. I plan to renew my maintenance policy with Paschal. Thanks!
K. Walter (5.24.18)
We would highly recommend Toby from Paschal for any of your air conditioning repairs. We will definitely be using Paschal for our future heating and air conditioning services. They were fast and friendly. Thank you for getting our air conditioner up and running.
C. Herman (5.22.18)
Paschal did an incredible job, from scheduling to completion of excellent work. Devaan was our technician and he exceeded expectations. Punctual, informative, respectful of our home, as well as a great worker who successfully helped us stay cool! I’d recommend Paschal and Devaan to anyone in the area.
D. Tedder (5.22.18)
Alden was the technician who came out and he did a great job of getting my system up and running right. He was very polite, knowledgeable, and efficient. Overall Paschal’s prices were fair and they were responsive to my service request. They came out on a busy Saturday but did not charge extra as some other outfits do as ‘weekend rates’. Overall I am very happy with the service, outcome and pricing and will use Paschal going forward to meet my A/C and heating needs.
M. Williams (5.21.18)
Very pleasant experience. Tommy was an excellent technician. He didn’t try to oversell me on anything, just explained what the options were, how I would benefit from or not, and let me make the choice. Will definitely be using them again.
D. Watson (5.19.18)
Tech was knowledgeable and very professional. He corrected for the work that a previous repair tech had botched and got me up and running in about 3 hours.
H. Smothers (5.18.18)
Very responsive, even after hours during their busiest time of year. Arrived when expected and got the problem resolved quickly.
Holly W. (5.16.18)
Jesse was very helpful and a great guy. We had issues with the back two rooms and he gave me some good tips to turn on the circulation which for whatever reason I stopped doing. Then did the the maintenance of the unit and it is such a difference! Thank you Jesse! You rock!
S. Schmid (5.15.18)
I am very pleased with the diagnosis and repair completed by Brandt this afternoon. The duct work problem was located quickly and repaired in just a few minutes! Thank you Paschal!
L. Bollman (5.12.18)
Travis was our technician and he was absolutely great! Not only did he fix our system, but he offered to walk me through how he did it and cycle through off and cool cycles a couple of times to steady my nerves. We will definitely be calling and asking for Travis in the future if we have a need.
T. Lyles (5.12.18)
Travis was very professional and personable! Even with the bad news, he made sure we knew what our options were and got our system cooling again. I recommend Paschal Heat, Air & Geothermal!
L. Hayes (5.11.18)
Jesse was absolutely wonderful! He was timely, polite,friendly and very knowledgeable. He really helped me understand what he was doing and what we needed. We have been paschal customers for over twenty years and never disappointed! Thank you for great service!
Z. Apple (5.11.18)
Although the plans had to change, these guys went out of their way to ensure our Mini Split was done right and looked good! Thank you Austin, Luis, Jason and the rest of the install team!
B. McMillian (5.11.18)
Tommy V. from Paschal in Springdale, AR came out today and was able to quickly and efficiently find why our air conditioner was no longer blowing cold and and was able to fix it even quicker. We were not prepared to have our A/C go out and financially were not prepared either, however he helped us reduce the cost of the repair by showing us all of our options and only recommending the most important fixes be done immediately. He saved us money, was so incredibly nice, answered all of our questions, and our house is nice and cool now. Thank you so much Tommy and Paschal!!
Sara G. (5.11.18)
Paschal has always been kind, respectful and reliable. They installed my unit a couple years ago and I have been depending on them for yearly maintenance.
Again today they did not let me down. Jesse was friendly and very informative. I would recommend Paschal to anyone and have recommended at any opportunity. Thanks for being a great business model.
S. Wallis (5.10.18)
Paschal Heat Air and Geothermal is the best Heat and air company in NWA as far as this family is concerned. They bend over backwards to please their customers. Always personal, professional, knowledgeable, and fair with their customers on each and every visit! We purchased a heat Pump from them in Fall ‘16 and have not regretted it one bit!
We just had Devaan our for a service call and his service was stellar, which we have come to expect from this company. You can probably find Heat Pumps and service work “cheaper” but remember you typically get what you pay for! Over the last few years the same service workers come to our home to work out the details to the new unit-no employee turnover. It’s a great company and employees are as happy as their customers. I highly recommend this company!
D. Williamson (5.10.18)
Jesse took care of our install maintenance today. He was so friendly and professional!! I enjoyed talking to him! He was so sweet to my three year old son who really wanted to “help” Jesse ha ha. He let my son watch him work on the until and go out to the truck with him to get tools. Thanks Paschal!
A. Trolinger (5.10.18)
Super Tommy saves the day! He diagnosed the problem after a few minutes and was able to correct it without breaking MY bank! He was very knowledgeable and provided great customer service! I will definitely be bragging about him and his service on the neighborhood Facebook page. My wife and kids are so happy to have our AC running again. Thanks, Tommy!!!
D. Moore (5.9.18)
One of our HVAC units stopped working. I called Paschal & they were able to put me on the schedule for the next day. Toby called before arrival and was very nice. He thoroughly checked everything out and was able to fix our unit within an hour. It was such a relief to have it running again and I was very impressed with Toby’s service. Thank you!
A. Byrd (5.9.18)
I had a very good experience using Paschal Heat & Air. The service technician, Tommy Vedilago, was friendly, courteous, and very professional in performing his duties. I would highly recommend Paschal Heat & Air for your HVAC needs.
R. Morrison (5.9.18)
Devaan is incredible and provides the absolute BEST service! Extremely kind and caring, and wonderful at his job. He truly cares about his clients!
M. Richards (5.9.18)
Devaan was so helpful during our service call. He went above and beyond when servicing our AC and not only would I use Paschal’s again, I would request Devaan to come out. Thanks Paschal!!
A. Boehmler (5.8.18)
Awesome service! Tommy found the problem and replaced the thermostat. After an accident I had last week, God sent another angel to my rescue….happy that I know his name and would highly recommend!
N. Jones (5.8.18)
Devaan was our tech and he was incredible! Answered all our questions about our new thermostat and was very patient with us as we were a bit late meeting him. Highly recommend Paschal and Devaan!!
T. Lancelot (5.8.18)
Devaan has been our technician on several service calls and has always been super friendly, professional, and efficient. We are extremely pleased with the service we’ve received from Paschal!
G.D. Burkhart (5.7.18)
Even though the news was not the best, Tommy did a great job of walking us through our air conditioning problems! Appreciate the friendly staff.
B. Barr (5.7.18)
Travis was very professional and knowledgeable helping to explore options to save both short term and long term money while getting our home cooling again that same day. Would very much recommend.
M. Mohler (5.7.18)
Nothing but positive feedback for Paschal. Friendly technicians that I trust. Great service plan. Probably most of all, high integrity. They sold me the right system, but did say there were cheaper options available, just nothing they would put their name on. Very happy with them.
J. Wylie (5.7.18)
Toby Williams was fantastic! Explained the problem, fixed it! Gave us some tips to improve the heating and cooling in our home. Hands down best technician I’ve worked with!
A. Kinner (5.7.18)
Awesome service! Showed up when he said he would. There wasn’t a problem like I had thought so he made sure my pressures were right and everything was good to go. He asked if I wanted the maintenance contract and explained it but did not pressure me! Great job and will definitely use them again!!!
Bruce S. (5.7.18)
I have used Paschal twice now. Once when my heat quit working, the second for a annual HVAC service. On both occasions the technician, Tommy, exceeded my expectations. He clearly has a thorough understanding of his trade, is quick and courteous, and explains what he doing and why. I will recommend Paschal to friends and family.
A. Miller (5.6.18)
Great customer service. Toby took the time to answer all my questions and was very courteous and professional. I highly recommend Paschal.
F. Pinter (5.6.18)
The technician Toby was very professional. He found the issue, talked me through the repair and was complete within 30 mins.
J. Tiner (5.5.18)
Travis does an excellent job at checking and maintaining our units to the highest level explaining everything to me about the service.
J. Roblee (5.4.18)
I use Paschal for all my HVAC needs. They do my winter and spring tune ups and I always know my systems are in perfect working order. The professional manner in which all their technicians handle my systems (two air conditioning systems, two furnaces) makes it easy to sleep at night. I know it’s all going to work right. I know many of their folks on a first name basis since they were Razorback baseball players. They know what they are doing and know the community.
C. Henry (5.3.18)
Great service. Arrived on time and had excellent communication throughout the entire process. Travis is the best. Highly recommend
G. Myers (5.2.18)
They came out at a moments notice and got my A/C unit back up and running in no time! I will definitely use them again in the future.
B. Campbell (5.2.18)
I would like to thank Paschal for their five star service on my hvac system. Travis came out and diagnosed the problem within minutes. He made all the repairs within a hour and everything is working fantastically. Thank you Paschal.
C. Dagley (5.2.18)
Service man was professional and courteous. He very thoroughly reviewed our system, since we have only been in the home 6 months. He recommended a 2 visit/year service plan which was very cost effective and will help maintain our older system. It is better to take care of small things before they become big. I highly recommend this service and 5 stars to this service man!!
C. Rawlinson (5.1.18)
We had two different reps from Paschal at our house today & both were very courteous & professional. One checked our AC system & one gentleman gave us a bid on a new HVAC System. Very pleased with the outcome! Highly recommend. Thank you Paschal.
D. Herndon (5.1.18)
Tommy Vedilago was very professional, courteous and informative. He informed us of all the things he serviced and explained it to us in a way we could understand. We have always had service men that have been very polite and competent about there service. We are very pleased with Paschal and will continue to rely on you for our service. I have referred Paschal to numerous people, including my son and daughter in law , who purchased their unit from Paschal as well. Also thank you Tracy for helping with the service call and assisting us on our bill. Thank you Paschal!
L. Mills (4.30.18)
Thanks so much to Toby and the Paschal Team for continuing to take care of us!
A. White (4.30.18)
I can’t say enough good things about Paschal. They always perform the work quickly and efficiently . Tommy arrived promptly and completed the work and properly answered all the questions I had. I recommend them for HVAC services if you’re in the NWA area.
C. Binko (4.30.18)
Tommy was great – he came out for an emergency call at 11:30pm! He fixed the pvc pipe that had cracked, kept us informed and gave advice on how to move forward. Thanks Tommy!
K. Kinney (4.30.18)
I definitely recommend Paschal for your AC/Heat needs. The service tech, Brian, was friendly, professional, knowledgeable, and very trustworthy. No sales pitch, only money savings tips. Great company. Will use again when needed.
K.M. (4.26.18)
The techs were polite and friendly! Always informative about what they do on our unit. We have had a great experience from day one with everyone at Paschal Heat and Air! We highly recommend them to anyone!
J. Swope (4.26.18)
Devaan was great! He explained everything about my old air conditioner and what had been done. Very knowledgeable! I am very pleased with Paschal.
D. Shoemaker (4.25.18)
Devaan was amazing!!! Everything from his business manner and skills to his attitude was five star!! He answered my many questions with the skill of a true professional which gave me full confidence that I had hired the right firm. Thank you Devaan!!👍👍👍👍👍
K. Smith (4.25.18)
Being new to the area, we were looking for a heating and air company to inspect the system at our newly purchased house. We received several recommendations on Paschal Heating and Air so we made an appointment. Frank Livingston IV, our service tech, came out and inspected both our heating and cooling systems. He was absolutely top notch! Explained how the gas furnace worked as it was new to us (we always had a heat pump) as well as went over the workings of the a/c unit.
From making the appointment with a very nice customer service person to Frank coming out, we have peace of mind about our system. Paschal really is tops in customer service! Reminds us of the heating and cooling company we had on contract for over 25 years in Virginia!
N. Miller (4.24.18)
Devaan with Paschal, was not only friendly and competent, he was also unexpectedly helpful. When he arrived to do a Spring check up on our AC unit, I was moving items from my front porch that had just been delivered and he offered to move them for me! That was going the extra mile, rare in this day and age!! I rate his service as excellent!!
D. Holzmer (4.24.18)
Brant has serviced our geothermal unit several times and I’ve been pleased with him. Toby was the service man today and he was just as good. In fact, he noticed valves on pipes to and from our water heater weren’t set right and corrected them.
J. Watson (4.24.18)
I have always had excellent service and professional experiences with Paschal. I would recommend them to anyone looking for emergency service or a yearly service contract. They will make sure you are taken care of.
M. Cork (4.24.18)
Service technician was professional, gracious and responsive to questions; sorry that I don’t have his name. He called in advance, arrived sooner than expected, checked out external and internal systems. He recommended, then scheduled, replacement of the air filter. Before leaving he explained follow-up schedules and properties of PASCHAL’s annual maintenance program.
J. Boucher (4.23.18)
Paschal Corporation were great in diagnosing and repairing my furnace. The two service technicians were very professional and timely. The part that needed to be ordered came in very quick and installation was also quick. The ladies in the office were very efficient and returned calls quickly. I would highly recommend Paschal Corporation
P. Griscom (4.23.18)
We’ve been Paschal clients for years, and couldn’t be more satisfied with their products and services. We recognize for praise not only the knowledgeable and responsible technicians, but also the office staff who are so courteous and efficient. Paschal is a great company providing an honest, highly professional service to the communities of Northwest Arkansas.
J. Pelphrey (4.18.18)
Working with Paschal is a breath of fresh air. They make me feel like I have a partner in the HVAC business. They always do jobs right the first time. No surprises!
T. Womack (4.17.18)
Devaan just serviced my HVAC systems and I just wanted to let you know that he was super professional and efficient. He had a lot of stairs to climb between the systems and I appreciate that he was careful with his shoe covers. He was very friendly and did a wonderful job.
T. Humbert (4.13.18)
Very knowledgeable, professional, and well-trained. The value Paschal HVAC provides is well worth the price.
M. Potter (4.9.18)
Great service, went the extra mile!
The crew showed up on time, dealt with an unexpected issue and stayed on task until they were done. They also cleaned up afterward.
J. Kathol (4.6.18)
Very helpful. The guys did a great job explaining our situation. Not good news, but they delivered it in a very detailed and professional manner.
J. Mehlhoff (4.6.18)
Paschal Heat and Air is my trusted place to go for all my heating and air needs. I love the people at Paschal. I have been a service member for over three years and trust Brant to take care of our needs. I pay the annual membership plan to get a Spring and Fall check-up. The first time Brant came, he told me there were installation issues from the builder and what they were. He told me they did not need to be addressed until the time came for a new heat pump, as long as this one ran well. He has never tried to sell me anything I didn’t need and has kept everything running perfectly. From the folks at the front, to the serviceman (Brant, who I always request) I get top notch customer service from really nice people, that I trust. I recommend them to everyone!
L. Cleveland (4.4.18)
Courteous, professional and efficient.
I have dealt with Paschal for several years now and will continue to do so. They found the issue quickly and resolved it in short order. Tommy and Jesse were GREAT.
G. King (4.4.18)
Great Service! Tyler went above and beyond in serving our unit today. Very courteous, informative and clean.
M. Berry (4.3.18)
Brent is always on time & is very friendly & efficient. We do appreciate him & Paschal.
D. Asbridge (4.2.18)
Efficient and Knowledgeable!
Well trained technicians, good communicators. Also, efficient office and dispatch staff! We are glad we found Paschal!
D. Polen (3.30.18)
Great Service!! The service man was very nice and checked the unit thoroughly!!
B. Parker (3.30.18)
Professional Service. Taylor did a completely professional job. He was extremely knowledgeable and courteous. I was very impressed with the way he stopped what he was doing and gave me his undivided attention to answer my questions.
M. Mulsholt (3.30.18)
I got the spring tune up deal. On time, friendly, over all good experience. Plus, I like keeping my money local!
A. Appel (3.30.18)
Lost heat, quick response!! Restored promptly and explained everything. Great technician, Tommy. Highly recommend!
R. Smith (3.28.18)
Great and Speedy Service. You guys are top notch!!!!
D. Parker (3.26.18)
Great service! Fast, honest, reputable service. Extremely happy with the service people dispatched to my home. I would recommend Paschal to anyone.
S. Walker (3.22.18)
Wonderful service. As always courteous and knowledgeable.
G. Bastain (3.22.18)
Our heat pump system was getting dangerously close to the end of its life expectancy as it was 18 years old. Rather than waiting for it to fail we secured several quotes for replacement. Paschal was not the least expensive, but the person quoting the job and the stellar reputation of the company, helped us choose Paschal. Due to the fact that we had added 600 square feet to our home, we had to go to a larger unit. We also had to have 2 new cold air returns and 2 new heat lines run. The crew that started the project was terrific. Teddy and Mike had the new units installed the first day. They were professional, courteous, and extremely hard working. All of the new duct work needed to be done on the second day. Being and older home there were unexpected issues. What they found with the existing duct work concerned them. The old system was designed for 600 fewer square feet. We expected to have the cold air return system enlarged and the warm air supply lines run. While not required, they told us the whole system would function better if they also increased the size of the supply system. Interestingly, the quote didn’t change due to the extra work. The extent of the duct work looked like a 3rd day was going to be necessary. Instead Teddy and Mike had another crew stop by and all 5 technicians worked until 8:00 PM to finish the job that same day. The second crew was comprised of Sid, Armando, and Damian; they too were terrific. We had an issue with the new thermostat but Jason and the field supervisor, Joe, took care of that. As a former Product Support Manager for the John Deere Worldwide Construction and Forestry Company’s Corporate Business Division, I fully understand the importance of satisfying the customer. Since I was responsible for all after sale issues I had many opportunities to practice this philosophy. We have already and will continue to, highly recommend Paschal at every opportunity. Teddy and Mike, you are rock-stars.
P. Barth (3.19.18)
Great service, friendly, knowledgeable people. Totally pleased with customer service.
N. Wilkerson (3.19.18)
Alden B. was very efficient and pleasant. We have been very satisfied with Paschal and those who work for this company. Thank you!
R. Ellis (3.19.18)
The tech, Tommy, was polite and thorough. Paschal always delivers!
C. Huskison (3.19.18)
Extremely professional service. I highly recommend these people for your plumbing and HVAC needs.
B. Louis (3.19.18)
Great Service.
Excellent and expedient service while we were away from town. Very polite technician and scheduling assistant.
E. Travis (3.17.18)
Awesome and professional service!
Tommy and his partner were on time, efficient, and explained everything they were doing and why.
M. Simon (3.16.18)
Great preventive maintenance.
As part of our purchase they came out for our second check-up. The system said there was an issue, which he found as a loose connection and fixed it before we even knew there was an issue! Great service on a super product!
D. Harris (3.16.18)
Excellent service call on existing issue, they are prompt and professional! I have a high level of trust in this technician’s ability to troubleshoot and resolve problem; he got to the cause of the current issue straightaway. Because of my confidence in the company and the technician, I frequently recommend Paschal to several friends.
D. Rubaloff (3.10.18)
Great, professional service!
Toby was extremely professional & knowledgeable; he explained everything he was doing to Scott who was training with him.
A. Poland (3.5.18)
Friendly service technician!
He gave a good explanation of the issue and answered all of our questions. Thanks!
M. Fletcher (3.5.18)
Extremely pleased with our experience with Paschal! They were very thorough, conscientious, and so easy to work with. Would definitely recommend them to others!
B. Bledsoe (3.2.18)
Great Service.
Excellent and expedient service while we were away from town. Very polite technician and scheduling assistant.
E. Travis (3.17.18)
Awesome and professional service!
Tommy and his partner were on time, efficient, and explained everything they were doing and why.
M. Simon (3.16.18)
Great preventive maintenance.
As part of our purchase they came out for our second check-up. The system said there was an issue, which he found as a loose connection and fixed it before we even knew there was an issue! Great service on a super product!
D. Harris (3.16.18)
Excellent service call on existing issue, they are prompt and professional! I have a high level of trust in this technician’s ability to troubleshoot and resolve problem; he got to the cause of the current issue straightaway. Because of my confidence in the company and the technician, I frequently recommend Paschal to several friends.
D. Rubaloff (3.10.18)
Great, professional service!
Toby was extremely professional & knowledgeable; he explained everything he was doing to Scott who was training with him.
A. Poland (3.5.18)
Friendly service technician!
He gave a good explanation of the issue and answered all of our questions. Thanks!
M. Fletcher (3.5.18)
Extremely pleased with our experience with Paschal! They were very thorough, conscientious, and so easy to work with. Would definitely recommend them to others!
B. Bledsoe (3.2.18)
Professional Service, For Sure!
The Paschal technicians were extremely nice. I feel they were honest with me as well. The nice lady in the office I spoke with while scheduling was extremely nice. I have had a not so great experience with a different company in the past. Thanks folks for being there for me, I will recommend you to my friends.
S. Kilgore (2.24.18)
Awesome Service!
I highly recommend their servicemen. They are knowledgeable, nice and timely. Thanks Paschal!
S. Colvin (2.21.18)
A fine job! A fine group of workers!
Totally pleased with the initial install and follow up and with the workmanship and workers.
Larry (2.20.18)
Great service… heater works again!
Toby was prompt, friendly, and professional. He diagnosed the problem, fixed the problem, and now my family is warm again.
A. Gisler (2.18.18)
Friendly Technicians!
Had a new system put in last August – had an inspection today to make sure everything was running smoothly. Tech was kind and prompt – definitely a great experience!
S. Mcivor (2.17.18)
Perfect service!
No heat ! Late Friday afternoon! Tech worked with me over the phone to troubleshoot. Tech came on Saturday morning. Problem diagnosed and fixed in a very reasonable amount of time and at a reasonable price. Very professional. Will call them again if needed.
J. Dunlap (2.17.18)
Frank with Paschal performed the annual maintenance on our generator. In addition he cleaned out the dust inside and cleaned the exterior. After the job was completed he clearly explained what he did and shared his assessment our unit is in good health. Very pleased with the customer service and professionalism.
W. May (2.15.18)
Very knowledgeable and professional tech.
Gave me a heads up on the way out. Greeted me, and went right to work. Zero complaints.
R. Edwards (2.12.18)
Efficient, Knowledgeable, Professional!
Paschal heating and air fixed the glitch in our heating system by using their experience and know-how. Thanks.
S. Schallhorn (2.12.18)
Tommy came yesterday to fix our heater. He is very good at analyzing the problem correctly, quickly, diagnosed the problem and explained in detail the options to fix this. We are very impressed with his professionalism and knowledge. I highly recommend Paschal Hear, Air, and Geothermal. We have been customers for over 30 years.
S. Denman (2.6.18)
Off to a good start! Casey was knowledgeable and professional with the quote and follow up. Simon and Justin did a fantastic job with the install. They were professional, diligent, and courteous through the job. Looking forward to years of satisfaction from the equipment and Paschal.
Robert H. (2.5.18)
Tommy is great!
This was the second time Tommy was my service technician. He is professional, experienced, polite, dependable and has a great sense of humor. Thank you, Paschal Heat & Air for hiring technicians such as Tommy.
S. Moran (2.1.18)
Great Service
Excellent service by Tommy- I learned a lot about my heat and air unit from him that I wasn’t aware of before- he was very friendly and took the time to explain things. If possible I’ll request him again when ac check up is due. Paschal is always dependable and fair. It’s great to know all is working well having our service agreement to do these check ups. Thanks!
C. Harris (2.1.18)
Hard to diagnose, but Paschal solved our problem
It took three service calls but the problem is solved. Franck spend a hour and a half and even climbed into the attic to diagnose the problem. The furnace is now working the way it is supposed to.
B. Clark (1.27.18)
Great service, great repairman.
The service I received was top notch. Tommy, my repairman, was able to explain to me in layman terms exactly what my issue was. I appreciated his detailed explanation. He was prompt after his call to tell me he was 15 minutes out which I appreciated. He did a great job.
J. Harrell (1.25.18)
Thorough, professional, great service. Quick and honest service. Travis was outstanding.
B. Faulconniere (1.24.18)
Great job! I got same day service. The technician was very nice and professional. Thank you.
J. Shope (1.23.18)
Great Service! We were/are very satisfied with Paschal’s call. And especially the knowledge and efforts of Tonmy Vedilago, the service tech. He knows his job, communicates very well and we enjoyed his presence. We commend his efforts.
A. Long (January 23, 2018)
Excellent, competent, polite. Tommy was extremely efficient and quickly answered the question I had. I would recommend him unconditionally.
R. Solberg (January 23, 2018)
Great Rep! Appreciate Tommy coming out so late and still having a great attitude! Very knowledgeable and explained things in detail.
M. Love (January 22, 2018)
Great Service! I really appreciate the attention to the details and the time they took to explain what was going on and to let me know what to do in the future to help prevent this issue from reoccurring. Loved the education piece, I feel enlightened 🙂
M. Ha (January 19, 2018)
Great customer service! Travis, Brant, Krissie and Danai were all fabulous to work with! Even though my part was delayed from the vendor for a week, as soon as it came in, they were on the phone with me setting up a time for installation.
K. Breed (January 19, 2018)
THRILLED! Tommy is professional, knowledgeable and able to clearly explain any questions I had about my heating pump/furnace. I am comfortable knowing if temps severely drop again I will be warm and comfortable. Thank you.
M. Boyle (January 18, 2018)
Excellent Service, Emergency Heating Situation. Tommy from Paschal was very helpful diagnosing the problem with our heating system and was willing to discuss several options with me (in layman’s terms) about both short term and long term solutions. Highly recommend.
D. Jolliffe (January 17, 2018)
Paschal is reliable, courteous, and effective. They have done an excellent job of scheduling service visits. When it was necessary to reschedule (because they anticipated emergency work during very cold weather) they called to reschedule well in advance and always kept me informed.
T. King (January 16, 2018)
Great customer service! Paschal does a great job in servicing and maintaining our geothermal system.
K. Lemarche (January 16, 2018)
Great and Fast Service. Our heater quit working overnight, I called Pascal H&A and they were at my house by noon and had the issue fixed within 30 minutes! The gentleman was very friendly and explained everything to me so I knew what was going on too.
A. Bailey (January 15, 2018)
Travis was able to come see our broken heater the same day I called about it. He was friendly and professional and did a great job explaining the issue to me. He kindly told me I needed a new heater soon, but I didn’t feel pressured to buy one now. He said we could replace parts if needed. I appreciated that option and will definitely ask for Travis if we have an issue again.
A. Zylowski (January 10, 2018)
Always great service! Brant is very pleasant and always on time. He checks everything out carefully as well.
D. Asbridge (January 2, 2018)
Awesome service and price. Travis was friendly, got here quickly and did a great job.
T. Suggs (January 2, 2018)
BRANDT IS THE BEST! I have hired a lot of professionals over the years and Brandt is someone I would have at the top of the list. He not only knows this business extremely well, but he treats customer like he really wants the business and is happy to explain what is going on and why.
R. Norbeck (January 2, 2018)
GREAT Customer service!
The Paschal service technician, Chuck, was very courteous and thorough. I recommend Paschal as they are very professional and don’t jump to conclusions on the problems you may be having. We are now signed up for a maintenance plan to stay on top of things. Thanks Paschal!
R. Schreiner (January 2, 2018)
Service that exceeded expectation. Travis was very helpful and was available after hours, via phone, to answer questions about my thermostat. His service exceeded my expectations!
C. Bennett (January 1, 2018)
Brant has provided outstanding service every time he’s come to our home for our heat pump service! Brant is always professional and gives us his candid opinion of repair or replace. Our favorite heat pump technician.
G. Rowland (December 30, 2017)
The best HVAC company in Arkansas. Expert, dependable, professional service!!
C. Goodrum (December 29, 2017)
Great service, extremely helpful service technician! Greatly appreciate the service and strongly recommend!
J. Wilt (December 28, 2017)
Great service. The service team told me when the technician would be here. He called to let me know he was coming and was upfront about what he was doing. Devaan was polite, professional and informative, a really nice guy. I strongly recommend him and Paschal.
J. Parker (December 27, 2017)
Paschal is always professional. Tommy gave excellent service and a quick response time.
A. Beyen (December 26, 2017)
Wonderful service! The technician did a thorough job. He found that my upstairs furnace gas line was turned off. Glad I got the service done.
R. Dondeti (December 21, 2017)
A fantastic company that takes great care of its customers!
E. Dederich (December 20, 2017)
Great service and on-time. Appreciate the quick response and knowledgeable service.
C. Kenley (December 19, 2017)
Commitment!! David was excellent. He was committed to finding a solution and he did!
W. McDowell (December 14, 2017)
Great professional service at a low price! Great overall experience. The technician was knowledgeable, professional, efficient, and thoroughly completed the work on our system. No complaints.
M. Brown (December 13, 2017)
Fabulous Service! I am amazed with the service I received. This was my first time using Paschal. Thank you Chuck!
D. Dietz (December 2, 2017)
Very professional. I really enjoyed meeting the technicians they were very experienced and worked in a very timely manner while maintaining friendly conversation.
S. Mccoy (December 1, 2017)
Very accommodating and professional. The technician called ahead of time and we had overslept! He was kind enough to take the time to come back and service our equipment. Thanks, Tommy!
P. Kapustinski (December 1, 2017)
Great service and very enjoyable. Tommy was very respectful and didn’t waste any time. Very nice!
O. Mack (November 30, 2017)
Great service. Paschal’s is a great company to deal with; their employees are always friendly and knowledgeable.
A. Smith (November 30, 2017)
Excellent, timely service! Tommy let us know when he would be here and he was! The problem was explained to us in detail and an accurate cost was given before the work. The work was done promptly and we have heat!
M.J. Smith (November 28, 2017)
Great service! Travis just always goes above and beyond of doing a GREAT job! You don’t find guys that care like he does.
P. James (November 27, 2017)
Brant was pleasant to deal with! He was prompt, thorough, courteous and we really appreciated having the same technician do our maintenance.
S. Rainey (November 10, 2017)
Great, Great Service! Brant was professional, competent and friendly as always. He has been our technician for the past 10 years and is the ABSOLUTE best!!
L. Hecht (November 9, 2017)
Great service, prompt and thorough. Chuck was great; arrived early and explained everything. Great service.
E. Evanoff (November 8, 2017)
Great service!! Paschal did a brand new install at our new house and they were so professional and such hard workers. The sales man explained our options and we got a formal quote on day one in a nice folder and they didn’t pressure us to pay up front. We are completely satisfied.
J. Strickland (November 7, 2017)
Good service! Tommy was very knowledgeable and fixed our issue in a timely manner.
M. Marshall (November 7, 2017)
Excellent Service, Great Price, Prompt, Reliable, and Trustworthy!
I have used Paschal for my heating and air service for the past three years. Brant has always been my service man and I trust him completely. He has never told me I needed anything that I did not and thoroughly checks my system in the Spring and Fall; I believe in annual service contracts to keep equipment up and running well. I belong to their annual membership for discounts in case I ever do need a repair or when I replace my system. It is nice to have the same honest and dependable service man come when I call. At my Spring and Fall check-ups they look everything over, make any small fixes that are needed and have yet to find a costly problem. I love Paschal and trust them completely. Brant is outstanding and Paschal is lucky to have him. If you need their services ask for Brant, you won’t be disappointed.
L. Cleveland (November 7, 2017)
Wonderful customer service. Love the people in this business, from the office staff to the field techs, they are all great.
T. Wait (November 2, 2017)
Extremely friendly and professional same day service! Travis went above and beyond by answering questions not related to our original service call.
L. Fisher (November 2, 2017)
Dedicated service! We were caught off guard with no heat this morning. I called Paschal and they were able to set up an emergency service call. Our technician showed up when promised and was extremely thorough. He made sure we had all our questions answered. When we call back to schedule our maintenance program appointment we will definitely be asking for Tommy!
B. Neeley (October 28, 2017)
Very helpful! I appreciate Chucks honesty about my system. I will need to purchase a new system within the next year I’m sure. I will contact Paschal for my new system.
L. Holyfield (October 27, 2017)
Great service, great people! Brant has maintained our HVAC system for years and he is still the best! He is a very nice guy and knows his stuff.
C. Weaver (October 26, 2017)
Good first experience. I was very impressed with the service person and his ability to solve my problem as well as give me a complete explanation.
G. Osterberger (October 25, 2017)
Great service! Paschal is a wonderful company! We love Devaan! He always goes the extra mile and truly cares, he’s the best!
M. Richards (October 25, 2017)
Excellent in every way! We are pleased with the care that is taken by Brandt! We trust that all is well with our HVAC.
C. George (October 24, 2017)
Service was the best! The service rep was on time and he called to confirm that he was on his way. He wore protective covers, explained what he needed to do, was professional and did the work in a timely manner. This is our second experience with Paschal and I am confident in giving my friends and neighbors their company’s name for service or annual maintenance.
P. Sullivan (October 23, 2017)
Service Call. The service guy showed up promptly and explained my problem. He let me know it was likely that the board may be going out, but was too early to tell. He got it running again without trying to sell me something I didn’t need. Greatly appreciate it.
R. Hailey (October 19, 2017)
Dedicated service! We were caught off guard with no heat this morning. I called Paschal and they were able to set up an emergency service call. Our technician showed up when promised and was extremely thorough. He made sure we had all our questions answered. When we call back to schedule our maintenance program appointment we will definitely be asking for Tommy!
B. Neeley (October 28, 2017)
Very helpful! I appreciate Chucks honesty about my system. I will need to purchase a new system within the next year I’m sure. I will contact Paschal for my new system.
L. Holyfield (October 27, 2017)
Great service, great people! Brant has maintained our HVAC system for years and he is still the best! He is a very nice guy and knows his stuff.
C. Weaver (October 26, 2017)
Good first experience. I was very impressed with the service person and his ability to solve my problem as well as give me a complete explanation.
G. Osterberger (October 25, 2017)
Great service! Paschal is a wonderful company! We love Devaan! He always goes the extra mile and truly cares, he’s the best!
M. Richards (October 25, 2017)
Excellent in every way! We are pleased with the care that is taken by Brandt! We trust that all is well with our HVAC.
C. George (October 24, 2017)
Service was the best! The service rep was on time and he called to confirm that he was on his way. He wore protective covers, explained what he needed to do, was professional and did the work in a timely manner. This is our second experience with Paschal and I am confident in giving my friends and neighbors their company’s name for service or annual maintenance.
P. Sullivan (October 23, 2017)
Service Call. The service guy showed up promptly and explained my problem. He let me know it was likely that the board may be going out, but was too early to tell. He got it running again without trying to sell me something I didn’t need. Greatly appreciate it.
R. Hailey (October 19, 2017)
VERY Satisfied! Very pleased with our first encounter with Travis from Paschal Heating & Cooling. We are new to the area and unfamiliar with the Lennox Heat Pump in our new home. Travis took the time to explain the system and the thermostat, and also pointed out things to watch for with our 11 year old system. We will definitely continue to use Paschal AND we will ask for Travis. Very impressed!
J. Hott (October 16, 2017)
Top Notch Service! Brant is Best tech have dealt with in my 30 years of home ownership. He serviced my A/C and furnace like it was his own. Customer service reps are also excellent.
J. Brecht (October 13, 2017)
Highly recommend! Paschal went above and beyond replacing two heat/air units and fixing some hot/cold areas in our home. We were pleased with the time and attention given to our job from beginning to end.
L. Parsons (October 5, 2017)
Very satisfied! Great service, Dakota and Kyle did a great job installing the HVAC unit, I am very satisfied with l the great service form everybody involved. Thankful to the company for sending David to temporarily service the old unit and keeping my family cool over the weekend until new unit was installed.
V. Contreras (September 27, 2017)
Fantastic experience! Todd was prompt, fast, friendly, and quickly got my unit running again. Both Crystals I spoke to were equally friendly and helpful. I called after hours and my unit was fixed just a little over twelve hours later.
R. Cromwell (September 27, 2017)
Great service!
We weren’t sure if our new thermostat was working properly. Todd came out and was quickly able to explain (in a way I could easily understand!) what may have been causing what we noticed and what to expect in the future. Thanks Todd!
R. Rusinowski (September 26, 2017)
Excellent service with clear communication of all options.
Frank was a great tech, answering all my questions and providing clarity about options and also pros and cons of my options. I never felt like I was being pushed toward a specific option.
C. Laury (September 22, 2017)
First time visit, great experience! Just moved to the area and wanted someone to review our system. Paschal came highly recommended and they were very pleasant to work with. Frank was great and thoroughly explained their service.
P. Moriarity (September 18, 2017)
Excellent Service! The team from paschal handles all our needs and continues to do an excellent job on finding issues with our systems, communicating what has been done on the job, and making it easy to understand. They also give great advice on what is a priority compared to something minor. We will continue to use Paschal for all our heating and air needs!
S. Box (September 15, 2017)
Great service!! Paschal did a brand new install at our new house and they were so professional and such hard workers. The sales man explained our options and we got a formal quote on day one in a nice folder and they didn’t pressure us to pay up front. We are completely satisfied.
T. Nuno (September 12, 2017)
Truly excellent service & availability! Can always count on prompt attention – even after hours & on weekends. Special thanks to David Louden, who fit me in on Saturday night, was very knowledgeable, and a pleasure to work with. Also took the time to explain what had happened and provided tips on how to avoid the problem in the future.
G. House (September 9, 2017)
Professional, courteous, and thoughtful. Great experience today with repair work completed by Chuck at Paschal. I appreciate the professional approach, attention to detail, and willingness to explain the details related to the repair. Appreciate y’all.
D. Nix (September 8, 2017)
Perfect! Travis was excellent! He was able to quickly figure out what was wrong and provided us with quick and appropriate service.
A. Hodges (August 30, 2017)
Exceptional service! Wonderful company to work with. No pressure but professionals who give you the truth and options. All of the employees from office staff and installers have been wonderful to work with.
V. Stanley (August 24, 2017)
Knowledgeable and professional tech. Tommy Vedilago was on time, pleasant, & helpful. He explained things to me on my level so I could understand what he found and how it could be corrected. A sudden wind and rainstorm blew through and knocked down the American flag at my sister’s house across the street. He told me he is a former US Marine and he always respects the flag. He went over, rolled it up and brought it into my house. I was impressed with this patriotic gesture. He explained about Paschal’s planned maintenance agreement and how it can benefit my HVAC Unit and me as a customer, but he wasn’t insistent or pushy. Please send Tommy when it’s time for my fall service check up. He is an impressive representative of your company.
S. Moran (August 22, 2017)
Amazing Fast Service! Travis called me first thing this morning to come by since our A/C wasn’t working at all. He was friendly, professional, and kept me informed of how things looked as he went along. I’m grateful and glad to be a repeat customer. Thanks, Travis!
S. Jones (August 18, 2017)
Wonderful! I called Paschal this morning and Brandt came in the early afternoon. No waiting for days! After waiting 4 months for another company to get a part for our air conditioner, Brandt walks in and in 15 minutes the unit is fixed. No part needed! Holy cow! Awesome!
S. Brust (August 14, 2017)
Excellent service and very knowledgeable. Tommy was great. He was very patient with our questions and concern. He answered all our questions clearly and explained everything in detail to make sure we understood.
J. Martin (August 9, 2017)
Very customer service oriented. Went above and beyond to take care of our families needs!! Gave us different packages options and there was no hard sell! They were patient and informative.
S. Satterlee (August 4, 2017)
Caring Service Professionals! Our service technician was thorough and offered helpful tips to keep our unit in good condition. We love the bi-annual system checkup offered by Paschal.
H. Staley (August 1 , 2017)
Outstanding Service! Alton was very thorough with the inspection of our air conditioning system. He’s a very respectful young man and a fine representative of your company!!
J. Buchannan (July 31, 2017)
Great customer service! I’ve been very impressed with Paschal’s service. Everyone from office staff to installers is professional and responsive. I have two air conditioning units – they replaced one of them a couple of years ago. I liked the job they did well enough to call them again when the other went out a few weeks ago. Very pleased.
S. Parks (July 28, 2017)
Always straight shooters and always on time. In the past I’ve unfortunately had a problem with an HVAC contractor being dishonest and incompetent. With Paschal, every interaction has been the opposite. They are professional. They show up when they say they’re going to. They’re honest with me in their assessment of things. If you’re out there considering building a house or putting a new HVAC system, you’ll probably hear that they’re expensive. Compared to others on the front end, they can be. But I would encourage you to factor in the cost of using someone who doesn’t know what they’re doing. I’ve now paid more in ongoing repairs to a poorly sized and installed system than I would have paid them to do it right in the first place. You get way you pay for, and they are worth paying for.
T. Walker (July 26, 2017)
Prompt service! So grateful for a quick response from Paschal when my air conditioning was not keeping up with the rising temperatures outside. Discovered the problem late in the evening and put in a call to Paschal. Got a response first thing the next morning and serviceman was here by noon.
G. Green (July 24, 2017)
Great service every time! Paschal has always taken great care of my Lennox unit! Travis is an awesome service tech! He took care of the drainage line and also came up with a resolution to the problem! Always a pleasure to do business with Paschal!
C. Garrett (July 22, 2017)
Great Service! Devaan could quite possibly be the most pleasant, professional and efficient tech I’ve used for any type of service. We were miserably hot and cranky (91 degrees on our 2nd floor) and he somehow made everything feel better the minute he arrived. If you can, hire about 10 more of him for your crew. I’ll always recommend Paschal from this point forward because of him. Thank you guys so much.
L. Wedge (July 19, 2017)
Great customer service! Courteous, informative and took care of us quickly and efficiently. Called before hand to let me know he was coming. Showed up with a smile on his face and wore booties to keep my floors clean. Went straight to work and got what we needed done. Great company!
B. Bloss (July 17, 2017)
Highly recommend Paschal! I’m very happy with my replacement AC unit and the furnace should work great too. Everyone at the company was very easy to work with and kept me informed during each step of the process. They had great attention to detail and were very considerate of my home and family. I’d recommend Paschal to anybody. Thank you!
T. Glass (July 14, 2017)
Great service! Tommy was great. He showed up much faster than I expected which was amazing because it’s hot and my air wasn’t working at all. Prices were a little high I feel but tommy let me know exactly what I was paying for and didn’t charge me a cent more. Will use them next time for any air or heat needs.
T. Chick (July 14, 2017)
Excellent technician! Brant gives better service than the two or three previous geothermal technicians I’ve had (not from Paschal).
J. Watson (July 13, 2017)
Fantastic Service! David was the best. He stayed late in the day and he explained everything so well. His customer service and knowledge set you guys apart from other companies. That is why I am a repeat client!
J. Carter (July 11, 2017)
Really happy with the technician, Tommy V. Completely professional and totally personable. He explained everything well and was glad to answer all my questions and provide advice about keeping the unit in good running order. We will definitely be using Paschal for any future services.
J. Parker (July 10, 2017)
Great service! Highly recommend! Devaan Choppala should be given a raise immediately based on merit. He exceeded all expectations. You seriously don’t want to ever lose talent like this. Amazing service and truly a professional. He is THE reason we will only use Paschal in the future.
M. Dickson (July 9, 2017)
Excellent Service! Travis, the tech was extremely knowledgeable, professional and courteous during the time here. A Difficult diagnosis and due to his experience and tenacity he solved my units problem.
M. Bare (July 8, 2017)
Great service! Our technician showed up on time and was actually available to service our unit the same day I called. I feel like he explained the issues our unit was having and took care of the problems promptly. We will definitely call again if we needed help.
M. Romine (July 3, 2017)
Great service every time! Paschal has always taken great care of my Lennox unit! Travis is an awesome service tech! He took care of the drainage line and also came up with a resolution to the problem! Always a pleasure to do business with Paschal!
M. Spharler (June 29, 2017)
Quick, friendly service! I called Paschal on a Monday morning around 9:00, and someone was at our house by lunch time. I can’t ask for much quicker service than that! The gentleman that checked our stuff out was very informative and helpful, and was done super quickly.
S. Epps (June 26, 2017)
Great Service! We received prompt and courteous service. The technician was very personable and knowledgeable. He diagnosed the problem, made the repair efficiently and had our A/C back on in record time. We have used Paschal a couple times in the past and always received excellent service.
H. Mcfall (June 26, 2017)
Great service!Awesome as usual. I called after normal business hours and received a return call in 30 minutes. They were here the next day to fix the problem. The technician was very polite and explained the issue completely.

D. Dalton (June 20, 2017)
Great Service! The tech was extremely professional, timely, respectable and did a great job. You replaced a furnace for me earlier in the year and the experience was so positive that I called for my air conditioner! Excellent work! Thanks
C. Beckom (June 19, 2017)
Excellent service, awesome price! My air conditioner stopped working on Sunday afternoon, a technician came about an hour after my call & had it running again in no time. The service was excellent, the technician was excellent & the price was awesome! This is why I use Paschal and have for years!!
T. Crittenden (June 11, 2017)
Awesome service! Kind, patient and they know what they’re doing. Paschal does a great job. They fixed things that others have not. For example, there was not enough air for the system due to the wood trim below the furnace closet. They hired a carpenter on their dime to cut the trim so it would still look good while allowing the furnace to operate efficiently. I trust this company and I can’t say that about many other companies. If something goes wrong (e.g., lightening strike) they came the same day we called, even though it was Saturday. I will not go to anyone else for my HVAC needs.
M. Anderson (June 10, 2017)
All the people we dealt with at Paschal were very helpful and professional. The techs who installed the system, Dakota & Justin, did an excellent job. They arrived when they said they would and worked steadily the two days they were here. Everything was clean and all the old material was gone when they left. Nice people to do business with.
R. Mitchell (June 4, 2017)
Dependable service and great price. The serviceman was on time, answered all my questions, and was very polite.
S. Henderson (June 2, 2017)
Amazing service from David Loudon! The whole experience from the first urgent call to the technician arriving was superb.
M. Boswell (May 31, 2017)
Todd provided great service. We had the pleasure of working with Todd today who was very upfront, well paced, and provided expert level knowledge that helped us make the best decision for our home air conditioning system.
G. Beale (May 30, 2017)
Excellent customer service! Tyler was very well prepared and showed my best interest in mind during my bi-annual checkup. He was very professional, courteous, and just all around friendly. It showed that he put my concerns and customer satisfaction as a high priority.
W. Cork (May 26, 2017)
Great Service! It is nice to have quality service — always courteous and willing to answer any questions we have. Brant takes pride in doing an excellent job.
D. Chapman (May 24, 2017)
First class in everything. I feel Paschal is a truly wonderful company. They are very professional and polite in every way. Never in a hurry and will answer my questions fully. Travis is a wonderful young man and proves to be a very hard working and knowledgeable member of Paschal staff. Thank you.
M. Balsley (May 24, 2017)
Great Service! Tyler Martin did an excellent job on his service call. He called before he came, arrived in a timely manner, and worked quickly! He was friendly to my pet, as well as to me.
L. Taylor (May 23, 2017)
Great Service! The tech David was neat and clean in appearance. He was knowledgeable and articulate in explaining the diagnostic evaluation as well as the repair procedures necessary to having my unit running at manufacturers specs. He arrived in a timely manner and worked efficiently.
M. Townsend (May 17, 2017)
Patient and Great Service. I’m very happy with Chuck who did my annual service check on my air conditioning system today. He answered all my questions and fixed some tape that was put on wrong by another company. I highly recommend.
K. Dempsey (May 16, 2017)
Excellent company that stands behind its work. Paschal may not be the less expensive option but it is the one that excels in the quality of their labor, customer service, and stands accountable for the equipment they install. I have them service my home and my rental property
D. Chavez (May 13, 2017)
Great Service! The tech knew what he was doing. I was worried they wouldn’t get to us and with me working all day in the heat I couldn’t sleep the night before. Travis got there after 5pm, was very polite and went straight to work. Had the unit fixed and working in no time. I definitely would refer them to others.
A. Ayala (May 9, 2017)
“A Cats Meow” is what a true professional is called where I am from.
Upon arrival Mr.Toby Williams in a timely manner introduced himself and began to troubleshoot. Within ten minutes a problem was found and corrected, however another issue existed. Mr. Williams pin pointed the remaining problem and corrected it. I had offered Mr. Williams a glass of sweet tea several times; he graciously declined for he was too busy being “A Cats Meow” In my humble opinion, Paschal is very fortunate to have true leadership on board like Mr. Williams. It is my privilege to observe a true “pro” at work, thanks Toby
J. Williams (May 6, 2017)
Great Service! Technician showed up on time, was very friendly, and showed respect for our house. Once here he got the job done efficiently and recapped all the work completed with me when finished. Overall a great experience!
J. Carte (May, 4 2017)
Same day service to come out and check levels and also double-check previous install. Professional, courteous, timely, and fast, but also thorough.
S. Friederich (May 5, 2017)
Fantastic service. Travis was great! He fixed our furnace issues AND did yearly maintenance on the A/C in under an hour. And he took extra time to make sure he worked quietly while my toddler was napping!

J. Peterson (May 1, 2017)
Great service! We have been customers of Paschal for over thirty years. Brant K. is the best serviceman. He is conscientious and always does an excellent job in servicing our heater/air conditioner. We request him to come every time.

D. Denman (April 27, 2017)
Great service. David takes his time & knows what he is doing. He also communicated to us to help us understand what he did.
J Hurliman (April 25, 2017)
Very Professional. Paschal is very accommodating and out to please. The techs are competent and polite. They are conscientious of my home and always wear their boot covers inside. In fact, after they leave there is no evidence they were working in the house because they clean up so well.

R. Witte (April 21, 2017)
Great service and price. Paschal has great prices. My technician was Todd and he was extremely friendly. I appreciate how willing he was to explain the details of my system and show me what needed to be corrected.

S. Edminister (April 25, 2017)
Brant K. is an awesome tech! The last couple of years Brant has been the Tech that performs the twice a year maintenance on both of my systems. He has great attention to detail!! Paschal overall is the best of the best in customer service and I have been using them of three years exclusively. Also highly recommend the annual maintenance agreement program.
J. Brecht (April 21, 2017)
Ahhhhh – cool air again! Delighted as a first time customer to have techs on site and repairs made quickly. Techs were efficient and professional. Appreciated that they did not attempt to up-sell or cross sell other services. Definitely would call for return service and maintenance as needed.
D. Estes (April 19, 2017)
‘Nuff said! Paschal not only exceeded my expectation but, hit it out of the park! These guys aren’t a “read the manual and try to figure out how your system works…” they know their stuff! From the minute they showed up, to the minute they left they were very professional and understanding. They fixed my HVAC and gave a great price on the repair. By the time I need a new system I will definitely call Paschal for a Trane unit install!
P. (April 17, 2017)
Professional service, provided in a timely manner, all questions answered, complete explanation of all new equipment and how to operate. Services provided for new A/C were prompt, done professionally and was oriented to all the new equipment!
S. Moore (April 17, 2017)
He went above and beyond by making sure the unit was level and sealing around some things left to seal because of the rain at the time of installation. These guys are awesome!!!!!

K. (April 13, 2017)
Great and speedy service. After not having our HVAC work for several days, I called Paschal and they had Travis come out the next day. He even called about 30 mins beforehand to let me know he was on his way. Within maybe 15 mins he had diagnosed and fixed the problem and was super friendly and professional the entire time.
P. Lewis (April 12, 2017)
Friendly, polite, and knowledgeable service personnel. I am very pleased with the service. He called and arrived as schedule and was very polite. He took the time to explain things about my system and how to make it work better. I signed up for the Planned Maintenance service so I know my system will be properly maintained in top condition. Thank you!
T. Atwood (April 10, 2017)
Very pleased with the customer service and work completed. I felt like a priority during the whole process of scheduling and completing the installation. Paschal made the process so smooth and stress-free. Daniel came out and provided me with the estimate. He actually crawled underneath my house to make sure the duct work was still intact. He was very informative and professional. Teddy Crowley, Dayton, Brandon Simon, and Luis Caceres were all very professional, fast-paced, friendly, and efficient. I could not be happier with the experience I have received from Paschal. They are a great, honest business!
A. Bailey (April 10, 2017)
Paschal Heat & Air / Great Company. I have worked with Paschal Heat & Air for the last 6-8 weeks on a couple of jobs at my home. Their service level is amazing with very professional technicians and team members at their office. I had a new AC unit installed last week and just a prompt follow up by Oscar as an additional service. One of the best companies I have worked with in years! Would recommend for any Heat & Air job.
R. Witte (April 6, 2017)
Professional attitude and expert knowledge. Frank was obviously knowledgeable about both my generator and my heat and air. He went right to work and isolated the problem and fixed it. He also confirmed the hook-up of my generator. I would definitely want him to come out and help me again.

L. Wilson (April 4, 2017)
Glad we went with this company. The technician, Hayden, was personable and efficient. Glad we went with Paschal for our HVAC installation. The system is one of the few things I’ve ever bought that lived up to it’s hype and the service has always been excellent.
R. Barrett (March 21, 2017)
Love Paschal! We are proud to use Paschal! Great service and always friendly, it is obvious they care about their customers and community. And what a bonus to have David on both visits! He is top notch and goes above and beyond to meet our needs!
S. Daniels (March 20, 2017)
Excellent service and great price for all the work he had to do. Courteous and respectful serviceman.
L. Desio (March 16, 2017)
Thorough and professional. Your service technicians are always happy to explain all their work and do a great job.
J. Ramsey (March 16, 2017)
Great service. Great young man. Really explained what he did and how it benefits me.
T. Burcher (March 16, 2017)
Punctual and efficient. The serviceman was courteous, informative and thorough. Identified our heating issue quickly and helped us understand next steps to fix it.
D. Epp (March 15, 2017)
Great service from Paschal. David and all the folks at Paschal provide great service. David Loudon spent a great deal of time figuring out our challenging problem and then sharing it with the larger team so they could fix the problems!
R. Littrell & D. Hurlbut (March 11, 2017)
Extremely efficient, professional, polite, pleasant. Brant has been servicing our units for several years. He has always been punctual, goes about his work and leaves things just as he found them. He is a quiet individual, however he will chat with you but he doesn’t let it interfere with his work.
R. Duvall (March 13, 2017)
Great service and honest install technician. Good information and would recommend. Oscar Rivera did everything I expected and was very kind.Thank you!
T. Snyder (March 10, 2017)
Great experience and service. David was fabulous in ensuring everything was working again. He explained everything very clearly and was very professional.
B. Freeman (March 3, 2017)
Awesome service as always! Travis made a major repair to one of our office a/c units this morning here at Paschal Heat, Air, and Geothermal. Our team of service technicians are the best in the industry and we are so happy to have Travis on that team.
T. Williams (February 23, 2017)
With people like Travis, you don’t have to worry about who’s in your home and what they are doing when you’re not home.
G. Green (February 22, 2017)
Friendly & helpful representative. We had a representative service our furnace this past Thursday and I was very happy with the service. The representative also made me aware of the service contract option which was very helpful for us.
J. Koltes (February 20, 2017)
Great service. David did a great job of not just fixing one thing and calling it good. He continued to troubleshoot the root cause of the issue and stayed until the job was done.
K. Cady (February 18, 2017)
Great Response. Called one day about about a problem with our heating unit. Scheduled a service call for the next day. They showed up on time and promptly resolved the issue. Friendly, helpful technician.
L. Galey (February 17, 2017)
Great service!!!! David did a great job and took the time to answer all of my questions. I would recommend him and Paschal to everyone I know!
A. Vines (February 15, 2017)
Preventive maintenance. We’ve had our Geo-Comfort system for several years and it continues to perform very well. Doing the twice-a-year maintenance has been a good way to ensure that everything is working optimally.
E. Godfrey (February 10, 2017)
Technician arrived on time, was very knowledgeable and courteous. I have used Paschal several times and I’ve always been satisfied with the service provided.
R. Corn (February 10, 2017)
Wonderful service! Came same day our thermostat said time for service. The technicians are always so nice and let you know exactly what they’re doing to your unit.
M. Farris (February 1, 2017)
Fast service. We hired Paschal to do yearly maintenance on two homes recently. David came out to both houses quickly and performed a thorough servicing with recommendations for preventative measures attached to the invoice. We were very pleased with the level of professionalism and courtesy shown to us.
A. Pederson (January 27, 2017)
Great Service. Very polite, detailed work and answered any questions I had. Appreciate their great service!
M. Rogers (January 25, 2017)
Friendly and Fast. I love using Paschal Heating & Air. They are always on time, very friendly, and do their job quickly and professionally.
H. Staley (January 24, 2017)
Great service. Brant was very timely , friendly and efficient. His manner is one of confidence and I feel he is as knowledgeable as any technician could be.
L. Siegel (January 23, 2017)
Great service. This was our first experience with Paschal Heat and Air Service. David Loudon arrived on time with an email and phone call letting me know he was on the way. He explained what he was going to do and completed the maintenance service. Overall it was a great experience and we signed up for their planned maintenance.
J. Curington (January 23, 2017)
Awesome service. Technician performed 6 month service. Told him my furnace makes a high whine pitch. He identified the problem which was hard to do and replaced my motor next day. He really wanted me to be satisfied and I know he’ll be back very quick if needed. Nothing but a great experience with Paschal every time.
M. Harmon (January 17, 2017)
Great technician, superb service. Technician came out the same day that I placed the call for service. Checked system and provided good communication about the problem. He was very polite and thorough.

E. Shoppy (January 16, 2017)
A great team. The employees were very nice, professional and kept me informed of all work being done. Phone calls from the office staff were professional and they were all very pleasant. Great people to work with.
V. Stanford (January 14, 2017)
Friendly and professional techs. Great price! Stand by their work! Technician (Brian) was very professional and polite. They honor their warranties and same day service! Great price too! Very impressed and would recommend to my own family and friends!!!!

D. Leeth (January 11, 2017)
Fantastic job! Tyler came out to check our generator today because we were having issues. He did a great job and was very professional! We will be sure to ask for him in the future!
K. Alexander (January 11, 2017)
Great service. Brian and partner were courteous and quick. They quickly assessed the issue and fixed it promptly. Due to their great service, we signed up for maintenance contract. Thank you!
M. Anderson (January 10, 2017)
Love These Guys. Travis did a great job today. I called the office this afternoon for our heater that was not working and they sent someone same day. He did a great job explaining everything to us and what our options are.
R. Grippi (January 10, 2017)
I was very please with the thorough explanation of the diagnostics. The explanation and recommendations were understandable and very reasonable on prices. I will recommend Paschal to friends and relatives.
J. Jech (January 5, 2017)
First, very impressed with the speedy service. Brian arrived within a few hours of my initial call. Second, very impressed with Brian. He quickly diagnosed the problem and told me about my options. He wasn’t trying to “sell me” anything I didn’t want. He was straightforward, professional and very polite. By the way, your phone operator was very courteous as well. My experience with Paschal was better than I’d expected. Thank you!
J. Spencer (January 3, 2017)
Brian was very personable and seemed to be knowledgeable about his work. He even pointed out where the roof had leaked near the unit. This was outside his job description, but could save us a lot of money by getting it checked immediately. It was nice working with someone who was willing to do more than only what was required of them. I was very impressed with this young man.
P. Smith (December 30, 2016)
Phillip the service tech was very friendly and professional. My heat pump quit working and after several attempts at troubleshooting the problem Phillip had determined that the system was damaged by a possible lightning strike as there were several components that were damaged. I was worried that I would have to replace the whole unit which would have been very costly. But Phillip replaced only the damaged parts and now I’m back up and running again. I never felt so relived knowing that I was treated fairly and honest by such a sincere and professional person. He is a great asset to your company. Thank you.
N. Hay (December 14, 2016)
Travis was very professional and helpful. It was a service call on my mother’s furnace. He identified the problem, fixed it and explained how to avoid in the future. I would definitely call Paschal again!
E. Demetz (December 6, 2016)
David was prompt, helpful and sweet to my dog. He told me exactly what was wrong and confirmed that we need to consider a new heater. However, he wasn’t pushy or demanding, offering to let the office know, so we could get the info without a hard sales pitch. Overall, it was great.
S. Miller (December 5, 2016)
David did a fantastic job. He took the time to check out all three of my systems and ensure that they were working correctly and efficiently. His level of knowledge and attention to detail along with his “customer first” attitude is why I’m a loyal Paschal customer!!
S. Walker (December 3, 2016)
Really great, expert service!
David Loudon is knowledgeable, polite, thorough — obviously a great technician. He makes us very glad we are customers of Paschal. Thank you!
F. Woolverton (December 2, 2016)
Great Service, Very Professional. He had my system up and running in no time!! I feel confident that my heater is now ready to handle the cold weather ahead.
C. Barr (November 29, 2016)
Great Service! First winter morning, my heater went out. Paschal was out to fix it (on a Sunday) within 2 hours. This company cares about their customers and it shows. Absolutely the best in Northwest Arkansas! Huge thank you to Travis who came out to fix the heater!
B. Roop (November 20, 2016)
Great Service. David and his assistant did a wonderful job. They were very professional and personal. Explained in detail every operation they were performing. Paschal is lucky to have both of them on there team.
G. Boerner (November 18, 2016)
Experienced technician with a wonderful disposition. A simple reset solved the problem, my ignorance of the system was at fault but David was a very impressive young man who had the problem solved in no time once he evaluated the complex set-up and all the options.
D. Gossage (October 19, 2016)
I want to commend David from Paschal for coming out and fixing what I thought was going to be a major deal. We were noticing our heater wasn’t coming on and with guests coming in for the weekend, this was not going to be optimal. I called Paschal and they were very accommodating & made every effort to get me on the schedule before the weekend started. Fortunately, David was able to come out and diagnosed the problem pretty quickly. He got the heater running properly again and put me and my wife at ease, which just re-affirms a motto I’m teaching my son: happy wife, happy life. 🙂 Thanks again, Paschal and David, for quick service and a very easy fix!!
J. Ragsdale (October 8, 2016)
Experienced technician with a wonderful disposition. A simple reset solved the problem, my ignorance of the system was at fault but David was a very impressive young man who had the problem solved in no time once he evaluated the complex set-up and all the options.
D. Gossage (October 19, 2016)
Travis arrived exactly on time. He did a complete check on our unit. Brought a new special filter with him. He addressed a small issue I had on outside insulation in no time. Great company to take care of your heating and cooling needs.
L. Newman (October 5, 2016)
Very satisfied with Josh and Teddy on the installation of our new coil. Both were personable and knowledgeable. They used drop cloths to cover their path and work area – couldn’t tell they had been here.
S. Joplin (October 7, 2016)
I had a problem with my heating system. The guy came out, knew what he was doing and fixed it. He was very nice to work with and very helpful. I appreciate people who care about you and their jobs.
B. Grover (October 3, 2016)
Tech was very nice. He explained what was wrong and the price. I decided to sign up for annual check ups on both ac and heating. The tech (I think his name is Chuck) was doing a quick check and decided to do a cleaning because as I saw it needed it. I run ac anytime it reaches 80 and above which means it runs probably all but 4 or 5 months a year (ie it runs a lot). Thanks for all your help! Hopefully I will only need you a couple times a year ( for ac and heating check ups). But I know something will go wrong with my system then I least expect it and I know who to call. Thanks again!!
K. Couch (October 4, 2016)
Took bids on our heat & air project. Paschal Heat & Air was on our list of people or businesses to speak with. Needless to say, once their sales person, Casey Rowlett (an ex-Razorback BBall Player; BTW!) comes out, we were SOLD! Not on the price; but the professionalism, knowledge of product(s) & system(s), as well as the service(s), engineers, crews, and the financing offered by Paschal! The office staff, is very professional & helpful as well.

So, now that we have agreed to purchase through Paschal; the crew showed up on time, does not leave a mess, they work a full day & get a lot done. I just couldn’t imagine having any other one-man operation attacking this massive job!

Stellar service and we have been able to purchase the top of the line product available at 0% for 48 months with financing offered by Paschal thru Wells Fargo. We could NOT be happier and would highly recommend them to ANYONE!

D. Williams (October 3, 2016)
David arrived when expected, suggested a couple of different options, and was very thorough in his inspection and completion of the work. He took the time to explain how our system works and why it works the way it does, and he even waited a bit to make sure the work he did accomplished the goal (ending the leaking of the drain pan). Bonus points for liking my iced tea and Dave Matthews Band.
L. Marshall (October 1, 2016)
Brant was a most pleasant and thorough technician. We are new to Arkansas and look forward to a long association with your company.
T. McCaughey (September 30, 2016)
Travis with Paschal fixed our unit and cleaned it out in about an hour. Works great now, thanks Travis!!
S. Presley (September 9, 2016)
Our AC stopped working which made for an uncomfortable night. Called Paschal the next morning and they promptly got a tech out that day. David was friendly, courteous, and arrived at time they said he would be there. He got our AC going and even explained their maintenance agreement which is a really good deal. Highly recommend Paschal!!!!
S. Finley (September 7, 2016)
They did an incredible job! The sales representative, Zach, came by after having a rather LARGE bid by another HVAC company. He crawled through our attic and found the issues with our system. He was no pressure and just laid out our options. After we made our decision of which company to go with it was about a week for them to get started on the work in the middle of August. Tyler and Robert had to work for 3 days to completely redesign our HVAC system. They crawled through every part of our attic and fixed many issues that other companies, listed on Angie’s list, missed. They showed up on time and left late a few times to make sure the job was done on time. Tyler and Robert took the time to also walk me through all that they had done, and may I say, that my duct work has never looked better. I work for a telecommunications company and I have seen many of attics and duct work, and I have never seen a better job done in my 10 years of working in attics. Tyler and Robert were kind and pleasant to be around, which is important with a 3 day job. I felt very comfortable leaving my pregnant wife at home with them while they did their work. They did a wonderful job clarifying how this new system works and is an improvement from our previous system. They also illustrated things in a relatable way. (They didn’t talk over my head and make me feel stupid for not knowing key vocabulary.)
A. Hickmon (August 26, 2016)
Great products and great service!
Our geothermal system has worked flawlessly for 4 years now and we could not be more pleased. I am always so shocked to hear how noisy the systems are in other folks home, now that we live with a dead quite geothermal system. I hope more folks consider going this super efficient route. The world needs geothermal!
K. Mulhollan (August 22, 2016)
Paschal Heating and Air has great service. Their prices are very competitive. They were prompt, got everything done on time, and were very helpful with explaining the installation of my units. It’s great to know that they are available 24 hours a day for emergencies and or services. I have had to use them a couple of times for emergencies (units they didn’t install), and they have always been great. I wouldn’t recommend any other company for heating and air in Northwest Arkansas other than Paschal Heating and Air. I’ve talked to and met with the other guys, but Paschal is the best.
B. Horchler (August 19, 2016)
Outstanding professional service. Got our a/c up and running in less than a half hour on first call. Shortly after we ended up replacing the a/c and furnace due to age, and again outstanding service. Would recommend to anyone.
R. Philipson (August 18, 2016)
We had our planned maintenance service today. What a great company. David was very friendly and professional and took good care of us. We recently moved back to the area and will be ready for any weather that Northwest AR has in store for us. Call Paschal before you need them!
N. Rundle (August 17, 2016)
I want to thank you for your help with the AC issues we had in July. Your customer service was outstanding. You followed up with me and kept me updated on the status, even through the news was not always good. Honesty and doing exactly what you said you would do; I like that. Very good job. Also, Hayden did a great job, He was on time and very knowledgeable. He stayed on the job until the issue was resolved. Great Job. The customer service and technical service we received was outstanding and why I signed up for the annual service. I told my wife do not call anyone else for AC and Heating Service.

Please pass this message along to your management. I am sure they are very proud of both of you.

R. McMichael (August 11, 2016)
When my AC quit I called around to get service call pricing and after being told that my $80 would go towards any service I may need and reading reviews I decided to go with Paschal and am SO glad I did! Bobby was awesome, he was friendly and very professional, even working in the pouring down rain and crazy wind gusts that seem to come out of nowhere. He answered all my questions and explained the service agreement well enough that I signed up immediately! Will most definitely recommend you guys to family and friends!! Thank you Paschal and Bobby for saving the day!
M. Askew (July 5, 2016)
I want to give a glowing review to Paschal—they are so wonderful to work with! I have had them install three complete systems now, including one for my mother, and each time it’s been a very pleasant experience. They even replaced an entire unit that malfunctioned (it was a manufacturers’ defect, not from installation). They could have been tried to get out of replacing it due to technicalities, but instead they apologized that they couldn’t repair it and said they’d take care of it, which they did within the week. Just great, I highly recommend!
S. House (July 5, 2016)
Cody, Robert, and Colin were professional, courteous, and worked hard on a very hot day both in the attic and outside to install a new AC/Heating unit. They kept us informed about their progress and did an excellent professional installation, did their best to keep things from getting too messy and cleaned everything up after the job. A job well done.
W. Mackay (June 23, 2016)
My Father’s HVAC went out during some very hot days and we needed it replaced fast. Paschal was able to get a quote together on the weekend with the installation taking place the following Thursday. Cody and Colin came out to install the new system and were both professional and courteous. I have referred Paschal in the past and i will continue to refer to them to anyone needing either service or a new system. Thank you for taking such good care of my Dad!
B. Denney (June 23, 2016)
Hats off to the Paschal team, from the service guy that came out and took a look at the old unit, to the sales rep Zach that sold me on a new unit . The installation team Cody and Colin were vary professional, prompt, and got the job done with the most efficiently that one can hope for. And don’t forget the ladies in the office that answer the call and made sure that the right people handled the job.
L. Sommer (June 17, 2016)
Thanks to the Paschal guys, for the quick and friendly service by Colin and Cody, who were both very polite and professional. Got the job done quick and I don’t think our a/c has ever been colder! We appreciate how fast they were able to come out and get us taken care of.
D. Wagahoff (May 31, 2016)
Human nature is such that customers are so quick to point out negative service, yet not so prone to praise positive service. We feel compelled to do the praising. Yesterday your technician, Chuck, was here for an air conditioning problem. We have lived in Bella Vista for 18 years and dealt with the “other” highly advertised company in the past. Without question, Chuck is the most professional, courteous, knowledgeable, friendly service person we have dealt with since coming here. He spoke in terms we could understand and suggested having Carroll Electric install a surge protector to avoid future problems. Thank you so much, Chuck, for your great service and congrats, Paschal, for your employee!
C. Bock (May 28, 2016)
I have been using Paschal since moving to Fayetteville 20 years ago and have always been satisfied with their service. Just this past week my outside unit (24 years old) crashed; on Thursday the systems rep came out and we decided on the best course of action to meet my needs and installation was scheduled promptly to take place Saturday (today). The installation team[Cody and Josh] were prompt and very courteous; got right to work and efficiently completed the removal of the old equipment, installation of the new and carted off all the old equipment and packing materials . My house is nice and cool once more!!!
C. Rodlun (May 28, 2016)
I called and left a message on your answering machine last night around 7:45 regarding some air conditioning issues we were having. I received a call back from Brent within 5 minutes and he was at our home within 30 minutes. He was very professional and very personable. He did a great job! We will definitely use Paschal in the future due to Brent’s response time and outstanding service! He represented your company in a great way!
B. Fearmonti (May 27, 2016)
I called Paschal Heat & Air for a second opinion on my air conditioners and furnaces. Working with the Paschal Team has been pleasant from the start. When I first called, Crystal was helpful to get sales person Casey to call me right away because it was convenient for me. Casey was extremely helpful on the phone to answer questions and set an appointment. Brent is the technician who came out to give us the second opinion. We did decide to buy one new air conditioner and furnace. The other unit only needed a $90 part, instead of the additional $800 in parts previously recommended. My new air conditioner and heater was installed yesterday. The install crew was fantastic! Tony, JC, and Sid were very efficient, clean, courteous, and knowledgeable. Good people are hard to find, and Paschal has an extremely good team. I’m already recommending them to friends. PS: Paschal was considerably less money than competition, and Trane is a better unit than previously quoted according to Consumer Report
R. Kidd (May 17, 2016)
Paschal Heat, Air & Geothermal, Please know how much I appreciate the kindness, professionalism and sincere interest to ensure superior quality and workmanship with the installation of the Trane Heat & Air system in our home. From the initial contact via Casey Rowlett to the actual installation via JC, Tony, Sid and Frankie – to the final inspection by Brandon – your team provided a level of service and expertise second to none. Beyond any shadow of doubt, Paschal is well represented by these men – and the quality of Trane products you provide. It’s so refreshing to find a company that actually delivers on honesty, integrity, superior quality and workmanship. In so doing, you have a formula for unrivaled success. Not only is this true in business, but it’s also true in our personal lives as well. My wife and I are glad to have chosen Paschal Heat & Air and, again, want to express our appreciation for a job well done.
J. Strickland (May 6, 2016)
During a spring checkup a couple of years ago, the Paschal serviceman mentioned that our 10 year old system had a compressor going bad and that the system would need to be replaced at some point. Even though it sounded like a commercial air compressor when it was running, we continued to use it for the next two summers. We finally decided to replace it this year. Daniel came to the house, met with us, evaluated the system we had, and discussed all of our options in depth, which included everything from the basic system all the way up to the cadillac of systems. We ultimately decided on the new Trane XV20i & XC80 furnace, which were installed earlier this week. I must say – Colin, Cody, Robert, and Tony showed up at 8:00am (of course they called first), and worked until after 8:00pm getting everything up and running. They did a great job and we would recommend Paschal to anybody considering replacement of their existing system or installation of a new system.
D. Foster (May 6, 2016)
I had a service call today 4/26/16 with Brandon Faulkinberry. The service was excellent! He was so respectful and knowledgeable. He answered every question that I asked and explained it in a way that I could understand. I purchased the ESA contract through him as well. My AC is back up and blowing cold air! I would recommend Brandon to anyone for a service call. I am very pleased.
M.A. Reeves (April 26, 2016)
We have used Paschal on several occasions for heating and air needs. We have always been pleased with the results and services. Most recently our technician was Chuck. He was friendly and patient with me. He entered our home ready to listen and hear what our needs were. He explained what he would be doing on each step. He diagnosed and explained the problem in a way that I could understand and then presented several options. He patiently answered all of my questions, leaving me trusting that we were making the right decision. Once the plan was in place everything was executed just like he explained it would be. They were respectful, friendly, and efficient. We will call Paschal again if needed and would recommend them to anyone.
P. Neubert (April 19, 2016)
Tony and his crew on Tuesday did a wonderful job of installing my new heat/air. They explained everything carefully. I was a little embarrassed at how messy the garage was and they left it cleaner than when they arrived. I particularly appreciated Tony’s patience with me while I learned to us the app on my phone to control the temperature! I really love that…now I don’t have to get up to change the setting…just grab my phone. Really appreciate the great service—believe it was Casey who came out to do the estimate. He was also patient and I got the feeling he really wanted me to get what I wanted and what was appropriate for my home and situation. Very understanding. Thanks again for the great service!!
M. Douthit (April 18, 2016)

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